Facilities Maintenance Engineer

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.

Location

Work Location - Miami, FL

The Main Responsibilities

• Provides Tier II support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.    
• Responsible for maintaining core site readiness. Identifying and documenting and prioritizing all deficiencies that need to be addressed. All situations that currently have a site in jeopardy are identified and escalated for remediation to CITS manager and Director.    
• Identifies critical infrastructure in need of replacement. Work with manager under process to submit for replacement.    
• Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers. 
• Provides in office or onsite disaster recovery support for facilities and critical infrastructure equipment.
• Assists program managers with maintenance schedules.
• Ensures critical infrastructure information for BCP program is accurate for sites within AOR.
• Provides on site preventive maintenance inspection (PMI) training and technical troubleshooting training to field technicians for critical infrastructure equipment.
• Handles capacity management for critical infrastructure within core sites under AOR.

What We Look For in a Candidate

Required Qualifications

• 5 years of experience working with critical infrastructure, electrical and electronic systems (AC/DC power).    
• Must have effective communication skills, be able to perform extremely complex technical task, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.    
• Ability to travel in short notice in order to provide hands on assistance with emergency situations. Travel is a requirement of the position.    
• Effective verbal and written communication skills ensure specifications and expectations are being met.        
• Valid driver's license and satisfactory driving record.

 

Preferred Qualifications

• Build and maintain positive relationships with internal customers and external parties.    
• Strong working knowledge of Internet and computing skills.    
• Provide guidance to team members.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 

Location Based Pay Ranges

$66,375 - $88,500 in these states