Medicaid Management Information System (MMIS) Reimbursement Business Analyst Team Supervisor

About the Organization:
The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program.  EOHHS seeks to promote the health, resilience, and independence of the nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. To know more about EOHHS, please visit  https://www.mass.gov/orgs/executive-office-of-health-and-human-services.   

About the Role:
The Executive Office of Health and Human Services (EOHHS) is seeking an experienced Application Development & Support Supervisor to lead the Medicaid Management Information System (MMIS) Provider Reimbursement and Claims Business Analysis team, service as the MMIS Reimbursement Business Analyst Team Supervisor. The individual selected for this position will support MassHealth’s Medicaid program, where MMIS serves as the central enterprise system supporting healthcare policy administration, provider reimbursement and payment processing claims across the Commonwealth of Massachusetts.

The person hired for this position should possess strong business analysis, leadership, and enterprise systems experience supporting all phases of large-scale healthcare technology solutions, including, but not limited to: Business requirement gathering, analysis, design, development support, quality assurance testing, implementation, and production release management. The selected candidate will work closely with and report directly to the MMIS Application Manager while collaborating with boarder EOHHS business and IT teams, vendors, contractors, and MassHealth stakeholders.

MassHealth is looking for a well-organized, results-driven candidate who possesses strong leadership qualities and the ability to manage complex business and operational initiatives.

The primary work location for this role will be at 1 Enterprise Drive, Quincy MA 02171. The work schedule for this position is Monday thru Friday, 9:00AM to 5:00PM EST.  This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Responsibilities:

• Manage and oversee the daily operation of MMIS Provider Reimbursement and Claims sub-systems.
• Set goals and objectives for the individuals and team(s).
• Evaluate and resolve daily operational, policy and/or business issues.
• Supervise staff and contractors to ensure the program timelines and deliverables are met.
• Prioritize tasks, identify resources, assign projects, and ensure delivery.
• Provide strategic, political, technical, and operational advice to the MMIS Applications Manager.
• Establish and maintain ongoing contacts with key MassHealth program business management, MMIS constituencies including the user EOHHS program user community, IT management staff and advocate groups, software development teams that will share information and work collaboratively; and serve as the escalation point for resolving problems.
• Contribute to the MMIS program review /subsystem processes; identify best practices and opportunities for improvement; oversee implementation of