Strategic Client Success Executive

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country. 

The Locumsmart Client Success Manager is responsible for ensuring the implementation and utilization of the Locumsmart platform within Healthcare Organizations (HCO). This includes collaborating internally with teams such as product, app support, delivery, implementation, and others to effectively resolve and enhance the experience for all users. The Client Success Manager supports oncoming HCOs to ensure all user satisfaction through ongoing development and adoption of the technology. They will identify opportunities for Locumsmart’s success, track metrics, support internal alignment and train other client success managers if a leadership component is part of their role.

Responsibilities:

  Collaboration and Leadership ( If Applicable)

• Partner with Business Development, Implementation and Account Management  to drive client success in Locumsmart.

• Works with client success  team to ensure a successful process is followed including but not limited to – implementing, gathering feedback and adoption of the tool .

• Drive a seamless user experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions.

• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and creating value through Locumsmart.

  Locumsmart Effectiveness

• Partner with Various Support Leadership  and Product Team on Locumsmart feature enhancement, prioritization and new thinking that enables continuous development and improvement.

• Promote new thinking and contribute to product planning, providing a point of view for clients.

• Continuous engagement with internal stakeholders ensuring any business risks are identified as early as possible and devise action plans to prevent and/or overcome.

• Inspire confidence and drive utilization of Locumsmart through education and strategy sessions to ensure the customer is successful in their adoption of Locumsmart.

• Clearly understands and communicates value proposition of Locumsmart and promotes it internally and externally.

  Training

• Provide customer education on how to use Locumsmart to open staffing needs, schedule providers, approve timesheets, and invoices.

• Increase feature adoption of Locumsmart by positioning new features to enhance current understanding.

  Analytics

• Prioritizes complex Locumsmart challenges where analysis of situations or data requires an in-depth evaluation of contributing factors.

• Analyze data for opportunities to enhance Locumsmart utilization.

• Identify opportunities for additional training based on analytics.

  Locumsmart Subject Matter Expert

• Maintain a deep knowledge about Locumsmart.

• Understand and commit fully to the vision and future of Locumsmart.

• Promote the utilization of Locumsmart through an expert knowledge of how Locumsmart can drive business and improve efficiencies.

• Provides solutions to a diverse range of moderately complex problems.

Account Management engagement with Locumsmart

• Partner with Account Management team to increase utilization  Locumsmart.

• Track and report internal and external utilization of Locumsmart.

• Consult internally regarding future client integration opportunities.

• Collaborate and support  account management to increase positive experience for all clients.

 Daily Business Acumen

• Demonstrate service excellence.

• Exceptionally organized at managing priorities for responsibilities and goals and able to communicate professionally and effectively.

• Represent the organization internally in a variety of professional settings to promote the value of Locumsmart.

• Clarify and resolve problems while maintaining strong internal relationships.

• Facilitate calls and meetings.

• Go above and beyond to understand user needs and