Scheduled Hours

40

Position Summary

This position functions to assist and support the Program in Physical Therapy practice, clinicians, and staff with patient flow and smooth running of a fast-paced office. Duties include greeting, arriving, verifying accuracy of information, assisting with MyChart, patient surveys, prepping exam rooms, and coordinating communications using EPIC In-Baskets. Will coordinate scheduling follow-up appointments. Staff member will serve as liaison to consumers (staff, patients, healthcare professionals, and general public) and advocates the patients’ needs.

Job Description

Primary Duties & Responsibilities:

• Greet, verify, and update patient registration information and arriving patients in EPIC in a timely manner. Ensure all patient arrival and check out processes, including managing After-Visit-Summaries, are finalized at the end of each patient visit. Compile, copy, and fax/mail monthly correspondence relating to patient visits.
• Collect co-payments, supply fees, reconcile EPIC drawer balance, and assist with entering clinic deposits.
• Review registration work-queues on a daily basis to ensure current workflow processes are supported.
• Assist with maintaining daily clinician appointment schedules and working the patient wait list, ensuring all available slots for upcoming dates are full.
• Perform clinic closing procedures accurately to include: 1.) Reserving rooms for next day and 2.) Stocking, cleaning and organizing supplies, gym, and waiting area.
• Prepare and respond to medical record requests using the EPIC ROI function.
• Offer assistance and back up support, as needed, to other clinical staff. Serve as back up for other staff during peak times, vacations, and illnesses. 
• Attend Program meetings, staff meetings, clinical meetings, and training sessions as they relate to the position. Perform other duties as assigned with occasional rotation between practice locations.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs or less).

Equipment

• Office equipment.
• Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Medical Office Setting (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Confidential Data Handling, Confidentiality, Critical Thinking, Customer-Oriented, Customer Service, Effective Written Communication, Epic EHR, Health Insurance Portability & Accountability Act (HIPAA), ICD-10 Procedure Coding System, Interpersonal Communication, Managed Care, Medical Terminology, Medicare Plans, Microsoft Office, Multitasking, Oral Communications, Organizational Capability, Patient Scheduling, Prioritization, Teamwork, Time Management, Working Independently

Grade

C06-H

Salary Range

$17.34 - $25.40