Program Manager, Commercial

Are you passionate about the chance to bring your innovative experience to a world class organization that is leading the way in both content and technology to make a safer and more secure world?  Do you have the skills necessary to work as a team within Business Development and across the business to craft innovative solutions and then manage the delivery of customized solutions by working closely with all parties involved?  If you are a team player and have excellent client and project management skills, coupled with the ability to work in complex environments then Thomson Reuters Special Services (TRSS) is looking for you!

As the Program Manager, Commercial you will be responsible for the holistic “customer experience;” and ensuring high-quality delivery of new and existing contracts in the Commercial and Federal Law Enforcement territory.  You will serve as the integrator for the client and the TRSS team by fully understanding the client’s mission and how to leverage TRSS solutions to most effectively support their objectives. 

As the Program Manager, Commercial you will also contribute to a variety of areas including:

• Strategic management and oversight of day-to-day customer needs and interactions of large and/or complex projects (i.e., client kickoff, regular status meetings, trainings) including, but not limited to, deals that require services from multiple TR business units, customized deliverables, and detailed security requirements.
• Providing customer demos of TRSS tools and capabilities.
• Assisting and pursuing new sales when applicable.
• Attaining assigned client retention and sales goals.
• Directing and managing Proof-of-Concepts (POCs) to prospective clients in close coordination with the TRSS delivery teams including the analysis and product/technical business units.   
• Ensuring complex deals get implemented successfully.
• Serves as extension of Sales, Analysis, and Product/Tech team on the ground; has a strategic view of customer challenges and regularly identifies opportunities to funnel back to the Managing Director, Business Development Director, Analysis, and Product teams.
• Understands Finance, Legal, Contracting, and Security requirements, and knows when and how to communicate effectively in order to optimally manage processes.
• Works across the business to prepare quality Monthly Status Reports (MSRs) for select projects, capturing major success stories, customer challenges, and future opportunities.
• Works as a team with the Managing Director and Business Development Director in prioritizing efforts.  Collaborates closely with the Analyst Managers and Technical team to problem-solve optimal solutions.
• Supports the Commercial Managing Director and Business Development Director in all areas including developing strategy for the Commercial Territory. Directing the development of proposals leading RFP, RFI and RFQ opportunities across the business line and responding to both internal and external challenges that arise with new and existing customers. Timely responding to internal taskings and other duties as assigned.
• Communicates with the TR CLEAR Team Managers on new opportunities to ensure joint opportunities have merit and align with TRSS goals and priorities.

About You:
You’re a good fit for the role of Program Manager, Commercial if you have:

• Bachelor’s degree
• A minimum of 5-10 years of client related experience
• Strong familiarity with the broad suite of Thomson Reuters proprietary data sets and technology
• program/project/contract management experience preferred
• Works well with teams and driving disparate groups toward common client goals.
• Ability to effectively communicate and relate to multiple levels of a client's organization. Ability to work collaboratively with internal and external stakeholders demonstrating strong interpersonal and communication skills.
• Ability to obtain and maintain a U.S. national security clearance

What’s in it For You?

• At Thomson Reuters Special Services, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
• Our Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: Environment that encourages continuous learning and development
• Social Impact: Six employee-driven Employee Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impa