Sr. Business Analyst

 SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $137,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

We are seeking a Deposit IT Application Support / Business Analyst to focus on the business analysis and IT system analysis on technical/business demands/issues.

This role is responsible for providing support on business/IT analysis and deposit application projects and maintenance including business and IT design requirements documentation, troubleshooting business/technical issues requiring in-depth debugging and expertise in deposit and check clearing applications, user training and performing testing.

Role Objectives: Delivery

• Oversee support teams responding to day-to-day technical issues and manage the incident response to service outages.
• Analyze impact of reported service issues and quickly develop remediation plans.
• Resolve or assist in the resolution of conflicts within and between projects or functional areas and implement changes where appropriate.
• Create and manage reporting tools, log collection and maintenance scripts to ensure seamless operation of application, proactive issue identification and data extraction.
• Submit Change Requests (CRs) and Single Approver Changes (SACs) in ServiceNow platform as per the SMBC/JRIA Change Management Process.
• Work with Developers, QA (Quality Assurance) testers, Production Support, Infrastructure Operations, Information Security teams and project managers to support application deployments, test planning and execution in Development/QA/Release(UAT) as per criteria and testing standards.
• Review, manage and address Incident/Problem tickets and IT Service Requests opened in ServiceNow. Open an incident/problem ticket in ServiceNow for tracking purposes when an issue is found and there is no existing ticket.           

Role Objectives: Interpersonal

• Partner with business team leads to gain insight into user needs and develop a plan to improve the utility of implemented applications.
• Advise the development team of business unit needs and advise on the creation of a roadmap for new processes and features.
• Engage with key application users to study key business processes, and advise on building procedures to best utilize application features.
• Collaborate with project managers to support project tasks including requirement gathering and analysis, training and end-to end testing, providing some regular project status, and escalating issues to project managers, project stakeholders and senior management.

Role Objectives: Expertise

• Perform analysis and design of business/technical requirements and specifications.
• Ensure applications meet standards and technical specifications
• Review use cases/enhancements and plan test scenarios for an application change.
• Documents