Sr. Manager, Field Ops Training

Role Summary 

The Senior Manager, Field Training is responsible for leading the strategy, design, and execution of training programs that enable a large, distributed field organization to perform at a high level across the nation. This role oversees training programs that support field operations which include equipment installation, onboarding, safety, upselling, upskilling, leadership development, and operational readiness, ensuring consistent execution, quality, and customer satisfaction across markets. 

This leader partners closely with Field Operations, Program Management, Safety, SOP/Governance, Product, and Talent teams to build practical, scalable learning solutions for a geographically dispersed workforce. The ideal candidate brings deep experience leading training in operational environments and hands-on field operations experience supporting the installation of equipment, allowing them to translate real-world execution needs into effective learning programs. 

Key Responsibilities 

Training Strategy & Program Ownership 

• Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals 

• Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling, certifications, leadership development, and rollout readiness 

•  Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce 

• Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions 

•  Use field performance data, learning feedback, and business results to continuously improve training effectiveness 

Team Leadership & Development 

• Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement 

• Set clear goals, performance expectations, and development plans to build a high-performing training organization 

•  Build organizational capabilities in facilitation, instructional design, execution, and field-facing partnership 

• Foster a culture of accountability, continuous improvement, and practical problem solving 

Field Enablement & Stakeholder Partnership 

•  Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance 

• Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards 

• Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution