Business Operations Mgr

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Solution Consulting organization is a pre-sales team within the Sales organization at ServiceNow that has a major impact on the success of our customers and partners, helping them to solve real world-complex problems. The role of Business Operations Manager will report directly to the Chief of Staff for Solution Consulting and will be a key member of the Strategy, Planning, Operations team. This individual will manage all of SC business operations activities, such as coordinating the full cadence of global work within the SC org, executing on events that link the global work within the SC org to its multitude of audiences and collaborators, and driving the project management efforts owned by the Strategy, Planning, and Operations group.

Key Responsibilities

• Have visibility into all ongoing global-level projects by connecting priorities, milestone reporting, leadership buy-in and commitment for these projects with project activities
• Drive, track and report to teams and leadership on the progress of program initiatives and program health
• Build strong relationships with internal cross-functional leaders to collaborate and deliver seamless program execution 
• Establish workflows that increase efficacy and efficiency of existing operational processes
• Coordinate and support the variety of communication channels within the SC Org such as Global SC All-Hands, SC Manager sessions, Quarterly SVP Top Priority messaging, Annual Tech Summit
• Drive continuous improvements and high quality process and deliverables

Qualifications

To be successful in this role you have:

• 8+ years of hands-on business operations experience involving many cross functional teams across the organization; project management experience is desirable
• Experience managing multiple large programs/projects in enterprise environments delivering business applications for one or more departments
• Strong collaboration and communication skills – able to work well with many different types of people
• Process orientated and well organized
• Strong growth mindset with a continuous interest in looking for ways to improve
• Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment
• PMP certification desirable but not required
• You have a Bachelor's degree, MBA desirable

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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