SCSEP Technology Assistant (100225)

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Maintaining track of GPMS system errors and ensuring correct data is collected.
• Submitting Zendesk tickets anytime system errors are identified in system.
• Verifying submitted Zendesk tickets corrections have been made correctly and completed.
• Consistently running GPMS reports to ensure accurate information is being recorded.
• Tracking and completion of task in GPMS that involves monitoring past due, due soon, upcoming, and escalated task assignments. 
• Submitting data that is requested in GPMS notification tab.
• Collection of data that includes safety monitoring, Host Agency Outreach, safety consultation and onboarding CSA placement.
• Submitting data collected from safety monitoring and onboarding CSA placements into GPMS System. Ensuring its accurate and corresponds with data collected.
• Reviewing participant actions consistently to ensure all required task are completed.
• Monitoring escalated task actions in GPMS and ensure completion.
• Inputting required participant actions in GPMS.
• Transferring hard copies into internal WORCS online system that corresponds to internal GPMS system.
• Verifying all data collection corresponds with GPMS system and internal WORCS system.
• Monitors and maintains SCSEP equipment, including but not limited to laptops and tablets, to ensure functionality of devices and network connections.
• Provides technical assistance regarding all network devices, throughout the project including troubleshooting, configuring, installing, documenting.
• Utilizes network management tools to monitor and maintain data validation and performance in GPMS
• Isolates and resolves GPMS network-related problems.
• Researches new potential solutions to solve internal GPMS problems  to optimize functionality.
• Conducts appropriate risk analysis before making decisions related to technology and infrastructure.
• Manages internal GPMS Network Services projects.
• Proactive in identifying problems and takes necessary steps or implements procedures to resolve problems before they become larger and more critical.
• Working with clients, as a case manager  to support participant needs, barriers employment goals and advancing technology skills.
• Assessing clients’ goals, barriers and writing an Individualized Employment Plan and ensuring data collected is inputted in participant GPMS file.
• Coordinating and delivering client-centered case management that is safe, timely, effective, efficient, and equitable followed by case noting interactions in WORCS/GPMS.
• Perform other tasked as assigned.  

Qualifications

• Bachelor’s degree in technology or related field or equivalent to a minimum of three years of experience in Information Technology pertaining to networking technologies.
• Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff
• Ability to work under minimum supervision and independently

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.