Chief of Staff

Chief of Staff

Location: New England
Type: Full-Time (Hybrid or Remote)

About Human Agency

Human Agency offers full-service business solutions to partners and the organizations we create. We are a team of problem solvers driven by purpose and a commitment to the free exercise of our and our partners’ human agency.

The Opportunity

We are seeking a highly capable and strategic Chief of Staff to help lead Human Agency into its next phase of growth — supporting both internal operations and high-touch client engagements.

This role sits at the center of strategy, execution, and communication — providing force-multiplying support to the CEO and executive team, guiding cross-functional teams, and ensuring that projects move forward with speed and excellence.

The ideal candidate is an experienced operator, client-oriented, and comfortable managing both the micro and macro. You’ll be critical in helping the organization stay aligned, adaptive, and operationally excellent.

Key Responsibilities

Strategic & Executive Leadership

• Partner closely with the Founder and executive team to drive key initiatives and organizational priorities forward.

• Lead and support cross-functional efforts across internal teams and external contractors.

• Maintain focus and accountability on short- and long-term goals during periods of transition, including parental leave coverage.

• Bring a strong understanding of technology and AI, with experience translating complex concepts into strategic insights and impactful solutions.

• Develop clear, high-quality executive-level presentations, strategies, and documents that articulate ideas, goals, and deliverables effectively.

Client Service Delivery

• Oversee execution of Human Agency’s service contract with multiple clients, including:

  • Marketing & Design: Manage designers and creative workflows; support strategy, asset creation, commercialization, and branding.

  • Template & Slideshow Development: Lead creation and iteration of flexible Google Slides toolkits and business presentations.

  • Website Support: Sprint management, copywriting, QA, Webflow coordination, and homepage takeovers.

  • Comms & Strategy: Provide interim comms leadership, business strategy advising, and client storytelling.

• Ensure on-budget delivery, resource coordination, and strong client communication.

• Track and manage time allocation against scoped hours and oversee cost escalations for overages or expanded work.

Operations & Project Management

• Design, implement, and optimize internal systems for tracking projects, timelines, and deliverables.

• Manage staffing assignments and subcontractor contributions across multiple client workstreams.

• Coordinate team updates, ensure clarity on priorities, and escalate blockers proactively.

Communications & Reporting

• Prepare agendas, presentations, and briefings for internal and external meetings.

• Ensure the Founder’s voice is well-represented in communications during leave periods.

• Synthesize complex information into actionable insights and clear documentation.

Who You Are

Experience & Skills

• 5+ years of experience in operations, client services, executive support, or strategic planning roles.

• Proven track record leading complex, client-facing projects with multiple stakeholders.

• Strong familiarity with digital marketing, communications strategy, creative workflows, and product storytelling.

• Able to manage designers and evaluate creative work with a discerning eye for design — though not a designer by trade.

• High proficiency with tools such as Google Workspace, project management platforms (Asana, Notion), Webflow, and Slack.

• Experienced in crafting polished, executive-level documents and presentations that clarify vision, drive alignment, and present information with strategic clarity.

Mindset & Traits

• Mission-driven with a desire to create meaningful, measurable impact.

• Detail-oriented and analytical, with strong problem-solving instincts.

• Adaptive, resourceful, and calm under pressure — especially in fast-paced or evolving environments.

• Excellent communicator and relationship builder, capable of supporting both executive and client-facing work.

• A