Chief Operating Officer

Description

 Our Culture: Why work with us? 

Our most valuable resource is our people. Our culture is filled with people who are mission driven, passionate, and want to be of service to others. There is a dedication to one another that is palpable. We believe in rewarding our employees with an excellent benefit package including sign-bonuses, career pathways for advancement, paid vacation and sick days and the chance to help the people of Western Massachusetts thrive! 

Our Mission: 

Our mission is to create access to high quality integrated health care and promote well-being for individuals, families, and our communities. As a Federally Qualified Health Center with a focus on integrated, primary care, we believe that every human has the right to access whole health. We have locations in Amherst, Huntington, and Worthington, as well as a school-based health center at Gateway Regional Middle/High School and a Community Center in Huntington. 

A day in the life of this role: 

The Chief Operating Officer (COO) is a key member of the senior leadership team. The COO is responsible for overseeing daily operations, optimizing organizational efficiency, and ensuring the delivery of high-quality, patient-centered care across all clinical and administrative departments. This role is critical to supporting the health center’s mission to provide access to high-quality integrated health care and promote well-being for individuals, families, and our communities. 

What's in it for you: 

Teamwork: Your commendable, independent work ethic will earn you recognition and appreciation, and you will also be celebrated as a cooperative and respectful team player. 

Growth: You will be encouraged and supported to increase your skillset, knowledge and understanding of how providing access assists in providing high quality, integrated health to all our patients. 

Impact: In this position you can directly impact the whole health of your friends, neighbors, and community members. 

Benefits: Health insurance effective on day 1 of employment, dental and vision insurances effective the 1st of the month following your start date, paid vacation, holiday time, personal time and sick time, retirement fund with employer match, Career Pathways opportunities and much more! 

Requirements

What we need from you: 

• Bachelor’s degree in healthcare administration, public health, business, or related field required; master’s degree (MPH, MHA, MBA) preferred.  
• Minimum of 5 years of progressive leadership experience in healthcare operations, preferably in an FQHC, community health center, or safety-net healthcare setting.  
• Demonstrated knowledge of FQHC regulations, HRSA and PCMH requirements, and value-based care models. 
• Strong leadership and organizational skills with the ability to manage multiple priorities.  
• Deep understanding of clinical workflows, health center operations, and patient care delivery models.  
• Excellent interpersonal and communication skills, with the ability to engage stakeholders at all levels.  
• Proficiency in electronic health records (EHR), quality improvement tools, and data analytics platforms  
• A deep belief in creating an inclusive culture of accountability and mutual respect 

Competencies and Attributes:
 

• You are trustworthy, responsible, independent, take ownership and deliver results. 
• You have unquestionable integrity, credibility, and character. You have demonstrated high moral and ethical behavior. 
• You are willing to embrace challenges, and you are comfortable with uncertainty. 
• Commitment to working with diverse populations as well as a commitment to the health of our communities. 
• Human-centered, strength-based approach to working with colleagues and clients. 

Hours: Full-Time, Exempt 37.5 hours/ week 

Primary Location: Huntington, MA; travel to Worthington and Amherst as needed