Manager, Connected & Predictive Services North America

Remote Manager of Connected & Predictive Services for North America

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer: 

• Competitive salary and bonus plan

• We offer incentive programs for team and individual performance

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

• Click here and: Check us out! 

What you will do

Manage three diagnostic service teams (Connected Chiller, Connected Controls, and Predictive Vibration) and service operations programs, including Asset Insurance with the Service Technical Academy programs. Lead these teams to achieve maximum performance through management and mentoring skills.

How you will do it

• Oversee daily operations for the Predictive Diagnostics team, Connected Chiller Support Team, and Connected Controls team.

• Offer guidance and mentorship to team leaders for each group.

• Collaborate with teams to establish our service operation strategy and goals, including yearly forecasts, staffing needs, and productivity plans.

• Work alongside Marketing and Business Development to create promotional materials for internal and external customers for all three teams.

• Coordinate with L&D to forecast North American training needs for Mechanical and Controls courses, providing feedback on future needs and training course prioritization.

• Support the Service Technical Academy lead and advocate for this learning track in North America by managing resource requirements for this program.

• Lead and approve software support and development, providing regular feedback to development teams on existing applications and hardware, while planning future enhancements for internal and external customer software needs.

• Act as the primary contact for escalations to leadership, ensuring business needs are met and addressing any risks to current or future operations.

• Manage the Premium Equipment program (RAC), ensuring requirements are met and communicated to the field, coordinating the approval or rejection of claims, and working with the field to mitigate risks from contracts.

• Provide upper management with the necessary requirements to achieve goals, including potential investments in staffing, tools, or application development.

• Collaborate with the team’s commercial program manager to drive requirements for hardware and software that support our business, holding development teams accountable for delivery and managing financial resources.

• Lead customer relationship management, ensuring quality service and advising the field on leveraging digital services for positive outcomes.

• Serve as the technical advisor to our Executive Committee on the positioning and delivery of digital services, designing outcomes that align with JCI's goals and deliver high market value.

• Promote and spearhead continuous improvements in technical services, focusing on every aspect from initial startup to final delivery, including training for both internal teams and external field organizations.

• Facilitate technical discussions on rules development and prioritize implementations to maximize impact on JCI's service business.

• Manage the financials of each team, including service billing segments and utilizing applications like NexGen for task completion and customer billing.

• Support branches in estimating services as needed to achieve target profit margins.

What we look for

Required

• Minimum of 10 years of experience in the HVAC industry.

• Technical expe