DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CHILD SUPPORT SERVICES OFFICER 3 - UNIT LEAD

Job Location:

Division of Child Support Services (DCSS)
Location is based upon applicant's home address to closest client facing office

Posting Details:

Salary: $41,778.16 - $46,778.16 

Grade: 19

Closing Date:  August 14, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 3 (Program Project Specialist 2). This position is responsible for functioning as unit lead for a group of employees in the application of Child Support Program rules, regulations, policies and procedures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

- Provide training and coaching to Child Support Officers.
- Troubleshoot difficult and complex cases.
- Carry a small caseload.
- Under limited supervision, may oversee and provide team assignments.
- Assist with annual compliance reviews.
- Provide outreach, training and technical assistance as needed.
- Participates and performs related work as required.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:
- Leadership principles and practices;
- Office practices, rules and policies governing confidential information and privacy;
- Customer/client databases, social services case management systems or customer financial accounts;
- Various communication techniques related to customer service;
- Written and verbal communication.

Skills in:
- Case management;
- Team building;
- Interviewing techniques to obtain accurate information;
- Preparing documents;
- Monitoring and tracking automated activity;
- Handling a high volume of in-bound calls;
- Meeting established response times to resolve questions, issues and discrepancies;
- Analyzing data and accurately updating an automated case management system;
- Verbal and written communications; effective and active listening;
- Establishing and maintaining interpersonal relationships;
- Microsoft Office or Google Suite; internet and intranet.

Ability to:
- Provide effective guidance and expertise in the development and implementation of programs and projects in the area of assignment;
- Review and evaluate program activities analytically and to develop effective plans and methods for program improvement;
- Establish and maintain effective working relationships; work in a team environment with diverse groups within established guidelines;
- Learn the assignment of rights, distribution and disbursement of child support;
- Meet performance measures and competing priorities; adhere to strict state and federal timeframes;
- Stay up-to-date on the child support services automated case management system and related databases;
- Make independent decisions; work independently, effectively, and efficiently;
- Follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy;
- Effectively use electronic messages as a communication tool; understand alerts, work-lists and tracking codes.

Selective Preference(s):