Sr. Director / Regional Vice President Portfolio Leader

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Professional Services business is growing at an unprecedented rate. To evolve and meet our customers’ increased needs and expectations, we are creating new ways of working rooted in deep industry expertise and relevance. As Senior Director/VP, CSG AMER Services Portfolio Lead, you will lead Salesforce Professional Services sales and delivery across a portfolio of business within the life sciences industry in the AMER region. This role is a senior executive with experience and a passion for growing world-class high-performing teams and successfully delivering innovative professional services to Salesforce customers.

This role works as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Customer Success, and the wider Salesforce partner ecosystem. Leveraging existing tools and methodologies as well as innovating new ways of working, the Portfolio Lead helps customers maximize their return on investment and time-to-value using Salesforce. They redefine traditional consulting models by focusing on business value, agility, and cloud practices, ensuring customer success, and developing lasting customer relationships. Their passion is a never-ending quest to innovate, improve, and enhance our service and product delivery methodologies, driving more value for our customers while achieving the professional services strategic and financial objectives.

This role requires a deep understanding not only of the cloud technology landscape but also unique industry-specific challenges, regulations, and expectations within the life sciences sector. You will craft strategies that unearth opportunities to create and capture customer value and develop a consistent industry strategy to help scale our business.

Leadership Qualities:

• Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market, and organizational dynamics with the intellectual horsepower to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.

• Talent Management: Has a passion for building great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization.

• Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting-edge technology trends.

• * Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have a significant positive impact on their business.

• Builds Trust and Credibility: Makes decisions based on the organization’s values - actions are consistent with the company’s core values. Ability to set a clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.

• Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader.

• Courageous Communicator: Must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head-on, and is energized by tough challenges.

Responsibilities:

• Accountable for the successful delivery of highly visible engagements and services offerings within the life sciences industry.

• Accountable for running and continually improving governance, quality assurance, and oversight of all projects in the professional services portfolio. Manage delivery escalations to resolution.

• Collaborate with Go-to-Market and Industry Consult