REGIONAL PARTS MANAGER

POSITION SUMMARY

Branch support for the following regions within Texas: Sherman, DFW, Waco, Austin, San Antonio, Corpus Christi, McAllen, Laredo, Houston, Brazosport, Lake Charles, New Orleans, Baton Rouge, Jackson, Shreveport, and Longview. Will need to manage the day-to-day parts operation at the home branch level (parts support team will report directly to this individual). Will be required to assemble and lead a high-performing, customer-focused team. Ensures that his/her people work as a team to provide a hassle-free experience for our customers that are in contact with not only the Parts Departments, but also the Service, Rental and Sales Departments. Effectively drive change within his/her organization to insure one consistent way of doing business with other Equipment Depot locations. Achieve business objectives (as measured by Key Performance Indicators) by improving the skills and professionalism within our parts operation. Improve efficiency of his/her parts department is a key factor of responsibility.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Communicate and promote the Equipment Depot vision and mission within his/her team.
• Individual must be a positive role model. Inspire and motivate others to perform at a higher level.
• Treat others with respect.
• Ensure that his/her team performs with a positive attitude and sense of urgency in order to exceed customer expectations. Earn the trust and respect of people both within and outside his/her organization.
• Ensure Parts Department KPIs - relating to efficiency, productivity and customer satisfaction are consistently met for home branch.
• Support branch initiatives within location that is being assisted.
• Work with local Director of Product Support on Regional, OPCO and companywide objectives.
• Work with Parts Managers and Parts Specialists within each North Texas location on specific parts and inventory KPIs that require improvement.
• Develop and execute plan of improvements specific to North Texas location as needed.
• Will be required to handle disciplinary issues involving personnel if/when they occur in home branch.
• Work with his/her General Manager within home branch to develop and implement short- and long-term strategic plans, objectives and goals for each location under his/her responsibility, along with a plan of action about how to achieve them.
• Handle customer requests, concerns, and complaints in a prompt and professional manner within home branch.
• Complete performance reviews as/when required for everyone within his/her organization within home branch.
• Assist in the recruiting and development of his/her Parts Department within home branch.
• Assist with understanding of and training on parts reports, parts consignments, cycle counting and van parts replenishment at branch level within North Texas locations.
• Train parts associates within North Texas locations as needed.
• Assists with annual physical parts inventory within the North Texas Region.

SKILLS & ABILITIES 

Education:  College Degree Preferred or equivalent experience
Experience: 5 years proven parts and management experience
Computer Skills: Basic knowledge and abilities of Microsoft Offic