Senior Director, Visa Consulting and Analytics, North America Merchant Everyday Spend Segment Lead

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The VCA team is looking for a seasoned leader to join our Consulting and Analytics organization to grow and deliver the strategy, business, team and financials for Visa’s North America Merchant Everyday Spend Industry Segment. This segment includes Visa’s Bill Pay and Financial Services, Dining/Restaurants, and Digital Platform Services clients. The potential candidate will be responsible for selling, delivering, and implementing high value consulting and analytics projects and solutions with this diverse and growing set of clients. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Potential client engagement topics (payments and non-payments focused) could include, but not limited to, payments strategy, benchmarking analysis, product development and launch, customer life cycle management (acquisition, engagement, retention), audience creation and personalization, loyalty and partnerships, digital capability optimization, propensity modeling, and geospatial insights.

Specific responsibilities include:

• Proactively engage Visa leaders in regular strategy & planning discussions, cultivate and manage a large-scale business and pipeline of innovation and sales opportunities with North America Every Day Spend clients.

• Own scoping, selling, and delivering client engagements with their respective team and other internal and external partners.

• Directly manage, lead, recruit and develop a team of Directors, Managers and Analysts.

• Develop frameworks, approaches, and capabilities that effectively and efficiently address the most impactful industry and client opportunities and challenges.

• Build and deliver solutions/tools and actionable insights that will help clients and VCA to grow our businesses, monetize assets and achieve core business goals.

• Partner with Visa cross functional partners (e.g., Account Executives, Marketing, Risk, Product) and global teams to bring our One Visa Advisory Services and Product Strategies to life.

• Collaborate with internal Data Science Teams on developing and delivering the art of the possible with our clients and advancing our overarching data and capabilities strategy (internal and external sources).

• Actively QA and support development of client insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the product categories and segments.  

Incumbents applying for the role should be self-motivated, highly accountable and energized. They should be detail-oriented individuals who can deliver strategic thought leadership, problem diagnostics and high impact solutions to clients to support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• 10 or more years of relevant diverse experience across Management Consulting, Analytics, Merchant Industries, Advisory Sales and Payments.
• Deep Merchant Bill Pay and Financial Services, Dining/Restaurants, and Platform Services (e.g., Digital, Streaming, etc.) industry experience and knowledge, demonstrating the ability to analyze multiple data sets, quickly