Business Analysis Advisor (Client Reporting Analytics) - Remote

Summary

The Insights & Client Experience organization within Digital & Analytics is entrusted with key Business & Analytics’ team relationships, partnership with our Technology Product & Planning team, iterative delivery and measurement of business value, and application of agile and product management best practices.  The organization also works closely with partners in the Growth and Affordability Analytics Engineering organization.  

The Business Analyst (BA) is customer-focused, working as part of the Business & Technical Product teams to understand and document the needs of the business.  In partnership with the Business and/or Technical Product Owner, the BA helps to enable the business value solutions delivered by the teams and must engage with the teams accordingly.  The BA also partners with the Analytics org as well Business Subject Matter Experts (SMEs) for methodology, calculations, and content. 

Responsibilities

• Is the “voice of the customer,” ensuring that the highest value work is being delivered in a way that not only meets the customer’s need, but delivers incremental value frequently

• Facilitates individual conversations with the business to understand their needs for new solutions as well as solution enhancements; drives thorough discussions and recommends requirements based on reporting and analytics best practices and similar needs/ solutions from other stakeholders

• Asks key questions to ensure understanding of the business expectations. For Reporting Products, this includes detailed questions about data sources, reference data, calculations, logic, etc.

• Works with the business to identify and track early indicators that the Product/ solution is meeting the need as well as lagging indicators that prove business value was delivered

• Reviews Test Plans with the TPO each sprint, ensuring that they include detailed scenarios to test prior to approval of delivery

Detailed Responsibilities

• Requirements Gathering, e.g. Conduct interviews, workshops, or focus group discussions with stakeholders to understand their needs and requirements. Document these requirements clearly, ensuring they're specific, measurable, and unambiguous

• Business Process Mapping, e.g. Use tools like BPMN (Business Process Model and Notation) or flowcharts to visually represent the current ("as-is") and desired ("to-be") business processes. This helps in identifying inefficiencies and areas of improvement

• Data Analysis, e.g.  Use SQL to extract data from databases or Excel for smaller datasets. Analyze the data to identify trends, patterns, or anomalies that might inform business decisions

• User Acceptance Testing (UAT), e.g. Once a solution (like a software application) is developed, BAs often help in drafting test cases based on the initial requirements. They then facilitate the testing process with end-users to ensure the solution meets business needs

• Stakeholder Communication, e.g. Regularly schedule meetings, send out status updates, and be available for ad-hoc discussions. Effective communication ensures everyone is aligned and aware of project progress

• Documentation, e.g. Document everything from business requirements, process maps, to meeting minutes. Use tools like Confluence, Sharepoint, or even Word and Excel. Proper documentation ensures clarity and acts as a reference point

• Feasibility Studies, e.g. When presented with a potential solution or project, BAs assess its viability. This might involve cost-benefit analysis, studying market trends, or evaluating technical constraints

• Prioritizing Requirements, e.g. Not all requirements can be implemented at once. Use techniques like the MoSCoW method (Must have, Should have, Could have, Won't have) to prioritize them based on business value and urgency

• Supporting Implementation, e.g. As solutions are being implemented, BAs act as a bridge between the business and IT teams. They help resolve any ambiguities, provide clarifications on requirements, and ensure the solution is aligned with business needs

• Training End-Users, e.g. Once a solution is ready to be rolled out, BAs might be involved in training users. This can involve creating user manuals, conducting training sessions, or providing one-on-one support

Qualifications          

• 3+ years’ experience in analytics and/or reporting is required with excellent analytics acumen including related to trend management

• Agile experience, preferably in a Business Analyst or Scrum Master r