Associate - Process Management, Community Finance

Associate - Process Management, Community Finance

Process Management at Capital One is core to organizational success as it drives excellence in operational execution and delivery. Process Managers contribute significantly to a well-managed organization, while also driving innovation, reimagining the status quo, and enhancing the customer experience.  

As an Associate in Process Management at Capital One, you will be part of a smart, talented team responsible for ensuring a well-managed environment for all processes supported by the Community Finance Loan & Equity Operations team.  The Associate Process Manager will be an integrative thinker who is motivated to drive change, has exceptional attention to detail, and consistently innovates while delivering results. They will be able to review and analyze complex documents and offer solutions to issues that arise.  Additionally, they will be able to communicate effectively across all levels of the company and have an ability to influence others.

In this role you will be working on a team that is truly changing banking for good, driving operational excellence for Capital One’s affordable housing portfolio. You will have the opportunity to help guide the Community Finance team toward its vision of “Building inclusive, thriving, resident-centered communities that catalyze opportunity and promote well-being” by managing the day-to-day administrative activities related to loan closing, loan booking, funding, permanent and CDFI loans and equity administration. You will work to ensure the accuracy of loan and LIHTC equity asset transactions from the closing process through payoff.  

We want you on our team if you are: 

• Intellectually Curious, with a strong Point of View 

  • You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. 

  • You are comfortable with ambiguity, a hunger to learn new things and a seeker of new challenges. You use this curiosity to develop and then refine, and refine, and refine your POVs.

• Influential and a great Communicator 

  • You strive for open, clear and concise communication; know and understand audience and tailors communication appropriately. You are open to seek, receive and give constructive feedback.

  • You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

• Impact-driven and ROI obsessed

  • You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.

  • You care about doing what’s best for the community and for Capital one’s associates and business and you know that limited resources mean we have to “pick our spots.”

• Proactive and a natural Do-er 

  • You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

  • You are energetic and an individual who shows initiative, and has a positive attitude to change.

• Wired for Collaboration and Connection: 

  • You thrive in a matrixed organization because you know that together we can do better. You love the chance to share your perspective, to hear the perspectives of others, and to figure out how teams can collaborate.


  • You embody a “we” mentality and “connect the dots” beyond the work of own team, a true team player.

 

• Customer Focused

  • You provide clients with a distinctive, remarkable experience based on world class responsiveness, customer service, creativity and superior execution.

"We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role."

Basic Qualifications:

• High School Diploma, GED or equivalent certification 

• At least 1 year of experience with Microsoft Office or G Suite

• At least 1 year of experience in Busi