Customer Success Manager

<p>At Adtraction, we are seeking a dynamic and structured Customer Success Manager to drive the satisfaction and success of our clients. In this role, you will serve as the primary point of contact for a diverse portfolio of advertisers, offering exceptional customer service and fostering collaborative relationships.</p> <p>Does being part of an international environment appeal to you? Are you ambitious and proactive? And are you driven by the possibilities within digital marketing? Then you might be our future Customer Success Manager.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Address customer needs and concerns promptly via Adtraction's help center support system, email, and telephone.</li> <li>Collaborate with multiple new and smaller accounts, ensuring a high level of service and satisfaction.</li> <li>Actively contribute to upselling and cross-selling of Adtraction products and services.</li> <li>Expand and develop collaborations with existing partners and advertisers, driving long-term value.</li> <li>Optimize and maintain the Customer Success Team's customer base.</li> <li>Support the Account Manager team with research and coordination tasks.</li> <li>Ensure a seamless experience for customers, maintaining excellent service and delivering results.</li> </ul> <p><strong>Qualifications</strong></p> <p><strong>Professional Skills</strong></p> <ul> <li>Proficient in English and fluent in German language (C2).</li> <li>Strong written and oral communication skills in German language (C2).</li> <li>Experience in sales or customer advice, with a keen interest in digital marketing.</li> </ul> <p><strong>Personal Attributes</strong></p> <ul> <li>Proactive and self-driven.</li> <li>Structured and being able to prioritize tasks efficiently, and handle multiple responsibilities.</li> <li>Positive and solution-oriented mindset, collaborating effectively within a team.</li> <li>Prestigeless and able to work independently.</li> </ul> <p><strong>What We Offer:</strong></p> <ul> <li>A modern sales organization and a vibrant work atmosphere.</li> <li>Central office location in Berlin.</li> <li>Opportunities for continuous learning and development in the dynamic digital marketing industry.</li> <li>Experienced and dedicated colleagues with a rich history in partner marketing.</li> <li>Social activities.</li> <li>Competitive benefits and conditions.</li> </ul> <p>If you're ready to start a career in digital marketing and account management, Adtraction is the place to be. Join us as we shape success for our clients and navigate the growth opportunities in this dynamic industry together.</p>