Regional Director - Loss Control

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.   At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together?  If so, Davies may just be the right choice for you.

Job Overview 

Davies Risk Services is looking for an experienced Regional Director – Loss Control. The ideal professional will be a team player tasked with managing, multiple states’ inventory, a large Independent Contractor (IC) base, and working with and through internal teams.  A positive and upbeat perspective is required as well as the ability to keep up with a fast-paced work environment.  Reporting to the AVP of Loss Control, you will be expected to maintain and positively grow metrics in their territory.   

To be successful in this role, you need to have strong communication skills (phone, email, and systems), ability to facilitate and review travel, work in a time-sensitive environment, and manage relationships both internally and externally to maintain metrics.  You must have experience in a fast-paced team environment. Additionally, loss control experience and Quality Assurance experience is a plus.  This role is a full-time, home-based position.

Responsibilities and Duties

Independent Contractor’s Manager

• Develop self-sufficient and engaged ICs
  1. ICs that proactively communicate field issues
  2. Coach and mentor to increase levels of performance
  3. Ability to “weed out” poor performing ICs
  4. Run daily reports to identify trends in quality and timeliness
• Managing Staff levels
  1. Ability to contract/hire the right person
  2. Follow up/assisting new contractors working with education department
  3. Develop and maintain staffing levels to meet changing demands
  4. Development of ICs that can cover, “as needed”, areas in any event
  5. Recruiting to have backups in place in case of unexpected events or growth
• Creating Loyalty within your team
  1. Build relationships through professionalism with peers and ICs
  2. Informing ICs of good work
  3. Timely response to IC calls/emails (within 24 business hours)
  4. Giving constructive feedback (criticism) as needed
• Must be fair and consistent with all ICs
  1. No favoritism – Must treat ICs equally
  2. No out of norm payouts

Proactive Time Service

• Responsible for Time Service based on Client Expectations
  1. Create strategic solutions, not “Band-Aid” type tactical fixes
  2. Looking ahead and anticipating issues before they arise
  3. Having the solutions in place prior to the issue
• View Service Level Agreements as minimum standards, go above and beyond to handle any unexpected issues
• Being proactive versus reactive to time service issues
• Analyzation of service areas to insure no time service lapses

Product Quality

• The ability to identify ICs in need of help
  1. Coaching of ICs to increase quality and performance
  2. Follow up on QA Rejections
  3. Taking the initiative to correct quality issues versus being directed
• Being proactive to quality issues through reports, projections, and reviews
• Use quality issues as a calibration opportunity to follow up and support ICs
• Identifying trends in quality as a calibration opportunity

Profitability and Cost Efficiency 

• Improvement of profitability through analyzation of markets/staffing
• Perform cost analysis to uncover potential cost savings and identify trends
• Must meet the profitability goals set and strive to go above and beyond
• Must manage bonus type payouts strategically

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