Customer Success Manager - Emissions Connect

DNV has developed Emissions Connect, a highly successful digital service enabling the maritime industry to meet decarbonization regulations by equipping all stakeholders with an efficient system to continuously monitor, control and manage emissions performance of their ships – from raw data to sustainable operations. 

We are now seeking a motivated and qualified candidate to join our customer success team. The right candidate wants to work for a greener shipping environment by helping clients follow industry regulations and meet environmental targets. You are eager to see things through to completion, service-oriented, and open to receiving feedback and yet confident enough to provide guidance and coaching to our clients. 

In the role, you will: 

• Manage and follow-up key clients globally  
• Run troubleshooting to resolve customer reported issues  
• Ensure overall customer health 
• Work with the team to develop knowledge base and best practice documentation  
• Give guidance and run application demos to clients 
• Seek customer feedback and suggest improvements in tools and systems 
• Monitor and reply to cases received via our Emissions Connect Helpdesk 
• Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner 

Why DNV? 

Our work environment is collaborative, inclusive, and fun! We are leading the way to a greener environment, building digital tools ahead of competition. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and contribute to building our digital business growth. 

In DNV you will have: 

• Career and development. The possibilities to grow and develop your competencies and ambitions within DNV are extensive. We have a strong company culture with emphasis on growth mindset, competence sharing and professional and personal development. 
• Work/life balance. We offer flexible working and have a focus on work/life balance for our employees. 
• Supportive and caring culture. Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. You may also join employee associations to establish networks through social and professional activities. Our largest society CONNECT throws after-works and informal meetings all year long for you to join.
• Attractive rewards. We offer a comprehensive benefits package, including 6 weeks annual vacation, health services, and competitive pension, insurance, in addition to a global profit share scheme. 
• By joining DNV you become part of a world-leading company whose purpose is to safeguard life, property, and the environment. You will also be part of a culture where our values “we care, we share, we dare” characterize how we act towards each other, our customers and how we perform our work. 

Qualifications:  

• Degree in e.g. Marine, Mechanical, Naval Architecture, Environmental Studies, HSEQ, or other relevant background 
• At least 2 years of relevant experience in the maritime industry  
• Knowledge of maritime/environmental regulations 
• Fast learner and self-driven behavior 
• Excellent verbal and written communication in English 
• Strong interpersonal skills 
• Strong analytical and problem-solving abilities 
• Digital and networking skills 

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity. 
 
If you have any questions please contact: Henning Carlsen: Emissions Connect - Customer Success Manager: henning.carlsen@dnv.com 
 
Please apply with a CV and cover letter written in English. We are looking forward to receiving your application! 
 
Application deadline: 19th of May at 23.59 CET.