(Stage) - Customer Service Intern

Responsabilità

We’re looking for a motivated and proactive intern to join our team. If you're passionate about logistics, order management, and want to gain hands-on experience in a fast-paced business environment, this is the perfect opportunity for you!

 

 

What You’ll Do:

• Process and manage customer orders, ensuring compliance with fulfillment guidelines and business rules.
• Track the status of orders, ensuring timely shipment and delivery of products along with the necessary documentation for smooth order fulfillment.
• Collaborate closely with internal teams to resolve issues at each stage of the order process (pre-order, order entry, post-order) and coordinate supply chain activities.
• Build strong working relationships with various business and functional groups through excellent communication skills.
• Handle customer inquiries and provide timely, responsive support.
• Learn about our products and markets to ensure quality order handling and effective customer interaction.

 

Qualifiche

What We’re Looking For:

• An associate degree (2 years) or equivalent training/apprenticeship in Supply Chain, Business Administration, or a related field.
• Strong interpersonal skills and the ability to build relationships with both internal and external stakeholders.
• Proactive attitude in addressing customer concerns and business needs, and identifying areas for improvement.
• Understanding of how operational processes impact order fulfillment KPIs.
• Basic knowledge of end-to-end order handling processes.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with SAP and other relevant systems is a plus.