Guest Services Associate

Job Summary:

Serves as telephone support staff for sales and service departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

Essential Job Responsibilities:

• Inbound and Outbound Calls - Answers all inbound Guest center calls – sales, service, parts, and body shop. Makes outbound calls inviting guests to the dealership and to recall guests, owners who have missed first service. Contacts all no-shows to reschedule missed appointments, same day of missed appointment. Advises customers on special-order parts status, appointment reminders, and recall campaigns
• Customer Service – Provide an awesome Guest Experience and make CSI follow-up calls.
• Works directly with service manager and service drive, personnel contacting customers for service opportunities.
• Participates in Tony Group activities with product knowledge and informational sessions.

Additional Responsibilities: Adhere to the Tony Group Standards

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD: Go for Gold (Grand Opening Look, Daily)

Required Skills/Abilities:

• Good verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent Customer service skills.

Education and Experience:

• High School Diploma or equivalent
• One month of related experience.
• Strong telephone skills required.

Physical Requirements: Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.