DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

OFFICE OF SUPPORT SERVICES
3003 N Central Ave Phoenix, AZ  85012

Salary: $18.1742 HRLY/$37,802.34 Salary

Grade: 15

Closing Date: May 31, 2026

Assists with processing requests for placement services made by field staff for the Department of Child Safety (DCS) clients, and assigns providers based on the service referral guides. This position works with DCS field staff as well as with community providers in regards to matching, ending, or extending service authorizations in the Guardian database. In addition, this position communicates directly with community providers in regards to availability for services.

• Receives/processes Service Approvals for living arrangements and services including; Kinship Home Study, Courtesy Supervision. This also includes manages and responding to email inquires about Service Approvals for living arrangements and services and verifying information has been correctly entered on a Service Request so the Service Approval can be processed and matched to a Contracted Provider.
  
• Creates Service Requests in Guardian database for living arrangements and services. Logs processed referrals as well as extensions assigned to providers daily. Ensures services are assigned per the service referral guide.
  
• Maintains, enters, updates and tracks service authorizations and other Guardian data as requested by the supervisor.
  
• Monitors and maintains the Resource Unit mailboxes. Ensures referrals are placed in the corresponding folders for assignment. Ensures logs and availability are updated daily.
  
• Provides assistance either in person or by telephone or email to field staff or service providers.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Resources available in the community that may be utilized on behalf of clients
  
• Developmental and behavioral problems of children's culture, environmental and community influences on the behavior and development of individuals
  
• Computers software, Windows applications
  

Skills in:

• Eliciting and gathering information
  
• De-escalating situations
  
• Managing own time and arranging work
  
• Verbal and written communication
  
• Establishing and maintaining interpersonal relationships
  
• Performing general clerical functions such as, reception, filing, mailing, data entry
  

Ability to:

• Organize pertinent data in a logical, coherent manner
  
• Prepare written reports in a prescribed format
  
• Establish and maintain effective working relationships with clients and their families
  
• Learn and adhere to DCS policies and regulations applicable to assigned programs
  
• Interacts with professional, e.g. psychologists, social workers, etc., on a daily basis
  
• Interpret and apply eligibility criteria
  
• Actively listen and provide supportive attention to clients
  
• Multi-task
  
• Understand and adhere to the Policies and Procedures of Guardian
  
• Understand and adhere to Current state, federal and district laws and policies regarding child welfare services

Two years of college or university training with a minimum of 21 semester hours in child development, rehabilitation, social services, counseling, psychology, sociology or other closely related field.

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