Product Associate, Digital Site Experience - Content Ops

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You’re excited to support the Digital Site Experience roadmap and help shape the future of our Global eCommerce platforms. You bring a strong understanding of content operations and a desire to optimize workflows for creative asset production. You’re a self-starter who thrives in agile environments and loves leading projects from ideation to launch. You have experience working with engineers and participating in technical discussions and routinely approach challenges with curiosity, a desire to learn more, and a hypothesis-driven mindset. You are also passionate about luxury eCommerce and product development.

A Day in the Life:

The typical day is… atypical. You might be:

• Analyzing and documenting creative asset workflows to uncover bottlenecks and drive efficiency
• Leading ideation, requirement gathering, and the launch of digital products that support asset delivery and cross-team collaboration
  • Facilitating sprint planning through the delivery cycles
  • Writing epics & user stories, concise and detailed business cases, detailed feature specifications, and thorough acceptance criteria
  • Conducting UAT and working closely with development teams to address feedback and bugs
• Collaborating with cross-functional partners such as Site Experience, Creative, Marketing, and Technology teams to gather, review, and prioritize requirements
• Partnering with delivery teams to manage the discovery, build, and launch phases of the digital development lifecycle
• Partnering with cross-functional teams to ensure alignment and adoption of process improvements, provide training and documentation as needed
• Modernizing existing systems with AI tools as relevant and staying current on industry trends and best-in-class merchandising operations, bringing new ideas to the team

To Land This Role:

• Bachelor’s degree and 2+ years of relevant work experience required; eCommerce experience preferred
• Comfortable with agile methodologies, process mapping, and tools like JIRA, Confluence, Airtable; AEM/Bynder experience is a plus
• Exceptional multi-tasking and project management skills to work cross-functionally, and manage deadlines for multiple deliverables, with a bias towards MVP delivery
• Excellent communication skills—able to tailor messaging for diverse audiences
• Analytical and proactive, with a knack for breaking down complex problems and navigating ambiguity
• Experience collaborating with offshore development teams is a plus

Why You'll Want to Join Our Team:

The Digital Product & UX team is a group of customer-centric problem solvers, with a growth mindset. We connect the dots by taking our company strate