Donor Officer II, Signature Services

Position Summary

The Donor Officer II plays a key role in supporting the philanthropic and patient experience goals of Cincinnati Children’s. This position provides high-level coordination and navigation services for patients and families referred by hospital leadership, board members and other senior staff while also serving as a liaison to the Development Team to support donor engagement and stewardship. The role requires deep experience, strong communication skills, and the ability to lead cross-functional initiatives with minimal supervision.
 

Key Responsibilities:

Patient & Family Coordination

• Provide concierge-level navigation and coordination for outpatient and inpatient visits.

• Collaborate with department and division leads to ensure seamless scheduling and service delivery.

• Support families with complex needs, including travel logistics, second opinions, and interhospital communications.

Communication & Relationship Management

• Communicate effectively with hospital leadership, senior staff, community leaders, and patient families.

• Demonstrate diplomacy, discretion, and emotional intelligence in all interactions.

Customer Service Excellence

• Deliver an exceptional patient and family experience by orchestrating registration, financial clearance, and scheduling processes.

• Serve as a knowledgeable resource on hospital systems and services.

Philanthropic Engagement

• Support the Champions Program by identifying and connecting Grateful Families to the Development Team.

• Facilitate direct communication between families and donor officers to advance philanthropic goals.

Cross-Functional Collaboration

• Partner with internal teams such as Health Network Foundation, Concierge Scheduling, and Destination Excellence.

• Work closely with senior physicians to support medically complex patients and enhance workflows across departments.

• Help establish and refine processes that improve service delivery and donor engagement.

Qualifications

- Education: Bachelor’s degree in a related field.

- Experience: Minimum of 5 years of relevant experience in donor relations, patient services, or a related discipline.

Preferred Qualifications

- Strong interpersonal and communication skills

- Ability to manage complex logistics and sensitive situations

- Proven ability to lead initiatives and mentor others

- Strong computer skills, knowledge of Salesforce or similar platforms

- Familiarity with healthcare systems and donor engagement strategies

 

Primary Location

South Campus

 

Schedule

Full time

 

Shift

Day (United States of America)

 

Department

Development General

 

Employee Status

Regular

 

FTE

0.8

 

Weekly Hours

32

 

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$72,841.60 - $91,915.20

 

Market Leading Benefits Including*:  

• Medical coverage starting day one of employment. View employee benefits here. 

• Competitive retirement plans  

• Tuition reimbursement for continuing education  

• Expansive employee discount programs through our many community partners  

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions 

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group  

• Physical and mental health wellness programs  

• Relocation assistance available for qualified positions 

*Benefits may vary based on FTE Status and Position Type 

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: