Customer Success Manager

Role

Samaya is building the first Expert Intelligence platform for Financial Services. Our users create teams of AI agents that supercharge financial research, discovery and analysis. We’re a high-growth, world-class AI team seeing incredible product traction with leading financial institutions. This is a rare opportunity to join the early GTM team at a high-growth AI startup that is transforming financial services.

As a Customer Success Manager at Samaya, you will play a critical role in deepening our enterprise relationships, driving user engagement, and synthesizing customer feedback to shape the product roadmap. You will manage and grow Samaya’s relationships with leading financial institutions and partner with product and engineering to drive platform growth.

Responsibilities

• Work with key enterprise stakeholders from users to C-suite to advise on AI’s capabilities and unlocking value with Samaya 
• Analyze customer feedback and usage data to distill insights and guide the product roadmap
• Proactively identify opportunities to strengthen engagement across customer teams and increase usage
• Track and analyze user behavior and account health to preempt issues and drive expansion
• Establish meeting cadences with customers to collect feedback, support implementation, and ensure satisfaction
• Partner with the sales team on pre-sales and post-sales efforts, including supporting pilots, warm touchpoints, and onboarding
• Create playbooks and processes that will become the foundations of the Customer Success function at Samaya

Experience

Required

• 5+ years experience in Customer Success, Account Management, or related client-facing roles
• Experience supporting early-stage sales or growth efforts in a startup environment
• Experience working with enterprise B2B software customers
• Demonstrated ability to build trust with enterprise customers and manage relationships with multiple stakeholders
• Proactive and organized, able to independently spot trends in usage and feedback and take initiative
• Strong written and verbal communication skills
• Comfortable navigating feedback loops across sales, product, and engineering teams

Preferred

• Background in financial services or working with data-intensive products
• Familiarity with customer engagement tools (e.g. CRM, usage analytics)

Compensation

The cash compensation range for this role is $100,000 to $175,000.

Final offer amounts are determined by multiple factors, including, experience and expertise, and may vary from the amounts listed above.

Bonus and equity components may also be considered as part of the overall compensation package.

Benefits

Health: Access comprehensive health insurance, including medical, dental, vision, flexible spending account (FSA), and short-term disability.

Wealth: Support for your long-term financial wellbeing with a 401(k) and pre-tax benefits (e.g. commuting).

Rest: Enjoy flexibility to rest and recharge as needed, with unlimited PTO (Paid Time Off).

Flexibility: Work flexibly with a hybrid setup - typically team members spend a minimum of three days in the office per week.

Travel: Grow and connect with a travel budget that encourages conference attendance, customer visits, and team gatherings.

Equipment: Create your ideal workspace with an office Equipment allowance to set up what works best for you.

Inclusive Hiring

Interview Accommodations: We are committed to ensuring an equitable selection process for everyone and welcome applicants from varied backgrounds to enrich our team. If you require accommodations or adjustments during our recruitment process, please inform us.

Equal Opportunity Employer: We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Visa Sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. If we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

About Samaya

Samaya is building the first AI agents designed specifically for expert knowledge work in financial services - one of the world’s larges