Customer Service Representative - Contracts

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, VWTS brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.
Together, we pursue a shared mission to create a more sustainable future.

Job Description

Veolia Water Tech & Solutions is looking for a dedicated individual to deliver a great customer experience with each interaction while having a hand in making the world a better place. You will be working directly with our customers, sales team and other cross-functional partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. 

This position will primarily be supporting the onboarding of new customers through the accurate and timely management of new contract setups and new master data setups in SAP.

Key Characteristics 

• Strong customer service mentality

• Attention to detail and effective organizational skills

• Ability to manage and track multiple activities 

• Ability to learn and apply policies and procedures to daily work

• Effective communication skills

• Professional interaction and collaboration with internal and external customers

Duties & Responsibilities 

• Master Data Maintenance including updating business names, addresses, and contact information

• New Contract/Account Setup for multiple types including Know-Your-Customer checks, New Business Workflow, Tax Exempt Certificates, and D&B matching

• Review documents to ensure compliance with policies and procedures

• Contract maintenance including updating dates, parts, pricing and service frequency. Ensure the billing plan matches the contract. Process cancellations and termination of service

• Create and modify Preventive Maintenance orders

Qualifications

Knowledge, Skills & Abilities 

• Problem-solving ability

• Ability to work under pressure in a fast-paced environment

• Strong analytical, organization, and time management skills

• Strong interpersonal skills 

• Strong verbal and written communication skills

• Strategic thinker and results oriented

• Team player

Education & Experience

Required:

• 3 years Customer Care experience

• 3 years SAP experience or equivalent ERP system

Preferred:

• 3 years experience related to master data and contracts in a business-to-business environment

• Google Workspace experience preferred

• Salesforce experience

Working Conditions

• Hybrid. Company provides computers, monitors and accessories. Employee responsible for internet connection, furniture and suitable workspace

• Office is possible if preferred by employee and employee is located near a VWTS facility

• Rare travel possible

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive compensation and benefits that include:

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (