Director, Operations and Lender Support

About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Director, Operations and Lender Support will be responsible for overall management of the Origence operations team including the implementations, processing, underwriting, funding, contact center, quality assurance, and training functions.

What you will do:

Functional Management

• Demonstrate sound analysis and judgment in managing underwriting, processing, and related functions.
• Lead implementations and special business projects as required.
• Provide management and support for contact center and other support roles as needed.
• Assist with identifying required resources and timelines to achieve set goals.
• Assist with the development of performance metrics, reports, and analysis of key business functions.

Support Internal and External Stakeholders:

• Be a subject matter expert for all relevant systems and processes.
• Engage directly with clients, when appropriate, to ensure satisfaction with current service and to gather intelligence on improving competitive differentiation and/or expansion opportunities.
• Continuously and effectively work collaboratively across all business units within the organization to meet collective goals and objectives.
• Actively participate in prospecting and client calls, presentations, and events as needed.
• Develop relevant resource materials and facilitate training for internal and external partners and clients.

Business Leadership

• Effectively coach, support, and manage staff.
• Collaborate with human resources and training on talent acquisition and the onboarding of new hires internal transitions.
• Assist with talent development and retention through effective management of department leadership, the application of internal and external resources and programs, and significant personal engagement.
• Develop and present insightful reports and presentations for internal and external stakeholders.

The ideal candidate:

Education: