Senior Associate, Product Management- Payments Platform

Senior Associate, Product Management- Payments Platform

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

About the team

The Payments Platform team is responsible for supporting critical money movement features, including one-time payment and AutoPay, along with orchestrating posting of transactions to the ledger and clearing money using the appropriate rails (ACH, Debit, etc.). The platform is responsible for moving money annually, and services multiple tenants.  

Looking for
A Senior Associate Product Manager who is excited by the Payments industry and executes with attention to detail. This role involves owning platform intent for payment orchestration of loan origination use cases. We are looking for someone who is passionate about delivering a high quality tenant and customer experience through new money movement capabilities.

• Obsess over a diverse set of internal customers that span varying role (engineers/analysts/operations), to ultimately build confidence in our platform health and decision accuracy.

• End to End Ownership: Drives delivery of features from ideation through launch with a strong bias towards execution and accountability. Translates product strategy into well defined requirements, user stores and acceptance criteria  

• MVP Definition & Delivery: Takes an MVP approach by balancing customer needs, technical constraints, business priorities; ensures an iterative delivery mindset 

• Success Metrics and Outcomes: Identifies and tracks key success criteria and uses data to inform decisions 

• Technical and architectural fluency: Understand and articulates system architecture, data flows and technical trade offs.; effectively collaborates with engineering on solution design 

• Cross functional collaboration: Works closely with engineers, operations, risk and downstream consumers to ensure seamless integration across the payment lifecycle

• Own refinement of the product strategy, customer experience, and roadmap for advanced detection, triage, and recovery capabilities such as Anomaly Detection across the entire platform, with opportunities to influence broader application across other Decisioning Platforms and Card.

• Lead the rollout and delivery of critical systems observability capabilities that support the health, reliability, and integrity of the platform; with specific focus on building confidence in critical improvement initiatives for our platform.

 

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:

• Human Centered 

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• Business Focused 

  • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

• Technology Driven 

  • You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology 

  • You’ll collaborate with designers, technologists, data scientists and subject-matter expert