Exemption Status:

United States of America (Exempt)

$108,753 - $152,256 - $195,758

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary: Supervises the segment Business Analysts, ensuring adherence to proven client team best practices, alignment and support of the sales process, and achievement of performance standards and client performance guarantees.  Functions as technical liaison between MedImpact and assigned clients by leading business analyst team(s) in pre- and post-sales support. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides maintenance of business support, product implementation and support, and other systems related needs.

• Manages assigned work group(s) to achieve the goals and objectives of the market segment and business unit, including budget, revenue, customer retention, and new sales targets.

• Shares accountability for achieving segment revenue targets with client team counterparts. 

• Promotes the overall vision and strategies of the enterprise within the team.

• Responsible for delivering exceptional service to clients within assigned region, including open channels of communication, prompt response to inquiries & requests, flexible process and technical solutions, as well as timely, accurate results that meet customer specifications. 

• Serves as key interdepartmental liaison to assure open communication & collaboration between client teams, client shared services teams, and enterprise support staff. 

• Champions service excellence and builds internal partnerships that optimize service capabilities for our customers. 

• Ensures that staff members are aware of business plan objectives, individual accountabilities and the competencies critical to successful job performance.

• Manages the client service request (SR) process for the assigned segment. 
• Ensures timely and accurate documentation, specification gathering, design review, prioritization, tracking, reporting, and oversight of client SR’s from initial request to delivery. 

• Champions client requests on behalf of the client team, including turnaround time expectations and resources required.  Ensures that clients are aware of SR status throughout the process and that deliverables are on time, within budget, and meet the quality levels expected by internal and external customers.

• Manages work group(s) to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables.

• Provides day-to-day leadership, including developing and administering policies, business processes, quality standards, measurement criteria, and operating budgets.

• Sets high standards and encourages new ideas for improving organizational performance. 

• Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of MedImpact and our customers. 

• Supports new product offerings and strategic marketing efforts.

• Actively participates as a key member of cross functional workgroups, teams, and committees as assigned. 

• Leads and promotes contin