EUT Team Manager

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a EUT - Team Manager  to join us.

 

Role Summary

 

The EUT Team Manager manages and oversees operational support within the End User Technology team, assigning tasks and deliverables while demonstrating technical skills and organizational capabilities. This management role develops and maintains operational procedures, translates high-level work plans into detailed assignments, monitors project progress, and ensures effective execution of assigned EUT tasks.

Key Responsibilities

• Manage and oversee operational support within the EUT team
• Manage and assign tasks and deliverables to team members
• Demonstrate technical skills and ability to organize, direct, and coordinate planning and execution of assigned tasks
• Develop and maintain procedures for EUT operations
• Translate high-level work plans into detailed assignments for team members
• Monitor and track progress of projects and work plans
• Coordinate with other IT teams on EUT initiatives
• Support adherence to security and operational standards
• Manage team performance and provide mentorship
• Support continuous improvement initiatives
• Report on EUT operations and metrics

Qualifications

• Minimum 10 years of related experience managing and leading teams providing operational support to EUT
• Proven experience with team management and task coordination
• Strong technical skills across end user technology platforms
• Knowledge of project management and work planning
• Understanding of EUT best practices and standards

Education & Substitutions

• Bachelor's degree from an accredited institution or equivalent professional experience
• Education substitutions accepted per contract guidelines:
• No Degree: 2 additional years experience
• Associate's Degree: 1 additional year experience
• Bachelor's Degree: Meets baseline requirement
• Master's Degree or PhD: No additional experience required

Preferred Skills

• Project management experience or certification
• ITIL Foundation or Practitioner certification
• Experience with Windows, Mac, and mobile device management
• Knowledge of software deployment and patch management
• Strong leadership and team development capabilities
• Excellent organizational and communication skills

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

 

Citizenship Status Required: Must be a U.S. Citizen

 

Physical Requirements: None required for this position.

 

Location: Alexandria, VA

 

 

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

 

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

 

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight y