Sous Chef, Amici Italia (Full-Time; Varied)

 JOB DESCRIPTION

JOB TITLE:

Sous Chef

GRADE/FLSA STATUS:

S15-Exempt 

BADGE TYPE/COLOR:

Key-Blue

DIVISION:

Food & Beverage

DEPARTMENTS:

Employee Cafeteria, Banquet, Selu Garden Café, The Smokehouse Coop, Gordon Ramsay, Noodle Bar, Guy Fieri, Landing Café, Food Market, Brew Brothers,  Amici Italia, Truffles Pub

REPORTS TO:

Restaurant Chef, 

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary.”

• Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate. 

JOB SUMMARY

The Sous Chef supports the daily culinary operations of the assigned kitchen by overseeing food preparation, ensuring product quality, and providing hands‑on leadership to kitchen staff. This role maintains high standards of food production, sanitation, and safety while assisting with menu execution, inventory control, and cost management. The Sous Chef works all stations as needed, conducts shift‑level communication, and ensures that recipes, presentation standards, and operational procedures are consistently followed. As a key leader in the kitchen, the Sous Chef trains and develops team members, supports staffing and scheduling needs, and fosters a positive, team‑oriented environment that delivers exceptional service to guests and fellow associates. The position upholds all regulatory, departmental, and company policies while promoting the values and service culture of Caesars Entertainment.

HOW YOU WILL CREATE THE EXTRAORDINARY

Strategic Leadership

• Model the organization’s mission, values, ethics, and service culture in all daily interactions and decisions.
• Support departmental goals by helping implement plans, procedures, and improvements set by management.
• Identify operational challenges and recommend practical solutions to enhance efficiency and service quality.

Operational Oversight

• Supervise daily activities within the assigned area to ensure accuracy, consistency, and adherence to established standards.
• Coordinate staffing, task assignments, and workflow to meet operational needs and maintain service levels.

• Ensure compliance with policies, procedures, and regulatory requirements, addressing issues promptly and escalating when necessary.

Financial & Performance Management

• Monitor resource use, supplies, and labor to support cost‑effective operations.
• Track key performance indicators and report trends, issues, or improvement opportunities to management.
• Assist in implementing process improvements that enhance productivity and operational outcomes.

Guest Experience & Brand Excellence

• Maintain a welcoming, professional environment that reflects the organization’s brand and service expectations.
• Resolve guest or internal partner concerns promptly and effectively, escalating when appropriate.

• Use feedback and service obse