Business Analytics Lead Analyst - eviCore - Hybrid

Ready to take the next step in your career journey?  EviCore is hiring a Business Analytics Lead Analyst for the Quality Admin team. As a Business Analytics Lead Analyst, you will be responsible for leading the new launch of the Verint Desktop Process Analytics application as well as the analytic needs of the Quality Admin organization. You’ll Lead and assist with the daily use and maintenance of the Verint DPA system to build automation efforts and analyze employee desktop processes with the intent of recovering lost time and creating efficiencies in workflows. You’ll master internal Quality Admin tools to create data driven insights to questions posed by posed by the business, from clients of EviCore, invested stakeholders, and/or from your own analysis. Additionally, you will assist the existing Automated Quality Management (AQM) efforts of the team to improve and refine our AQM evaluation processes.

Please be aware that HYBRID work may apply, and position is not guaranteed to be fully remote.

What you’ll do:

• You’ll be the project leader and collaborate with the Contact Center Platform Engineering, to build-out, launch, maintain, and fully leverage the Verint Desktop Process Analytics (DPA) application

• Implement project requests from the business and lead projects via Agile methodology while communicating sprints, deadlines, and deliverables to developers and stakeholders

• Assist in the transition from legacy project management tools into Jira

• Liaise with Senior Leadership, business partners, stakeholders, etc. to determine project needs related to DPA

• Act as the Subject Matter expert, supporting peers, and leading business relationships on strategic and DPA development to enable more efficient service

• Analyze diverse data domains to develop insights, shape strategy, quantify value and visually represent findings through comprehensive tables, charts, and graphs

• Identify Opportunities to optimize existing or develop new analytical processes by examining caller and employee-based results and behaviors to evaluate productivity, quality and efficiency

• Operate in an Agile environment and lead the DPA scrum team

Requirements:

• High school diploma or GED required, bachelor’s degree or equivalent certifications preferred

• 3+ years healthcare, business or government experience in an analytic or consulting capacity, highly preferred

• Experience with Verint Desktop Process Analytics and related Verint products, highly preferred

• Project management and team leadership skills, highly preferred

• Expert in advanced Excel Macros, Access, and other MS Office suites, required

• Experience in SQL, IIS with a demonstrated ability to write high quality queries to retrieve and analyze data from databases (SQL, Azure, Databricks, etc.), required

• Understanding of software design and programming principles, designing and building applications and macros, highly preferred

• Familiarity with at least one programming language such as .NET, VB, Python, Angular, R, etc., highly preferred

• Familiarity with PowerShell and its use and application, preferred

• Ability to effectively evaluate and troubleshoot software applications and conduct testing, highly preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 77,300 - 128,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit