Revenue Strategy & Operations Analyst

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

ABOUT THIS ROLE

The Revenue Strategy and Operations team works closely with our sales leaders to identify opportunities and build plans to capture value. Our work is cross-functional and at the heart of the company's revenue generation engine. Our work ranges from strategic planning to tactical initiative planning and execution.

The Revenue Strategy and Operations Analyst provides the most reliable business data to support processes and strategic decision-making. Working under the supervision of the Senior Manager, Revenue Strategy and Operations, this role is responsible for completing the day-to-day activities that ensure the accuracy of critical customer data, including but not limited to account data, territory information, and product information. 

This role reports to the Senior Manager, Revenue Strategy & Operations.

 

Who You Are:

• You provide excellent customer service and demonstrate a "How can I help?" attitude
• You are a proactive, self-aware, and empathetic communicator
• You are eager to learn and open to changing your practices in response to new knowledge; you learn how our business operates, and you stay up to date on technology developments
• You respect and invite constructive feedback while promoting the identification and open discussion of errors, risks, and unintended consequences of your work
• You are a creative problem solver and seek out solutions to achieve optimum outcomes
• You take pride in maintaining data accuracy 

 

Key Responsibilities:

• Processing account updates and account creation requests
• Performing regularly scheduled audits, data quality checks, and cleanup activities 
• Working with your manager to perform root cause analysis to determine the nature of data errors 
• Preparing reports and dashboards in Salesforce to measure data quality and track trends
• Contributing ideas and innovations to improve upon existing systems, work processes, and procedures
• Collaborating with cross-functional teams, such as CRM, Operations, and Team Revenue, to identify solutions 

 

Qualifications:

• High attention to detail and commitment to processes
• Excellent written and verbal communication skills

• Excellent customer service skills with 1 to 2 years of customer service experience
• 1 to 2 years of experience with Salesforce or other Customer Relationship Management (CRM) systems
• Experience in Salesforce Report and Dashboard creation
• Excel and Google Sheets expertise are strongly preferred
• Proficient in Excel, G-Suite, Salesforce, and Slack

 

 

 

 

 

LI-SY  LI-REMOTE

In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses,