Director of Revenue Operations & Projects

Company Description

Ennismore is a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Job Description

We are looking for a Director of Revenue Operations & Projects to join our team here at Ennismore supporting the So/, SLS, Mondrian, Delano, 21C, Hyde, and Morgans Originals brands globally.

We’re growing quickly and have ambitious plans for our future, so we are looking for someone who will lead and implement RM and Distribution projects, systems, and processes across assigned brands.  This role will report directly to the EVP of Revenue and Business Intelligence for Ennismore and work closely to support the Home Office Revenue Management leaders for assigned brands . This role will work across multiple properties and multiple projects at a time in collaboration with multiple discipline leads including Technology, Operations, Revenue Management, Marketing, Distribution, and Sales.

Goals of this role are to harness best-in-class Revenue Management and Distribution tools and processes within a complex distribution landscape, to exceed budged financial metrics, while helping lead the expansion and innovation of assigned brands.

The ideal candidate is a natural collaborator, multi-tasker, project manager, intellectually curious, an RM and Distribution expert, and an innovator with a growth mindset.

What you'll do... 

This will be a leadership role, including as Project Manager, in deploying and overseeing best-in-class revenue management + distribution tools, systems, and processes, such as:

• Oversee the systems implementation of the RM/Distribution systems for our new openings and transition properties.
• Continually refine (and collaborate with Accor distribution on) opening procedures and processes to ensure smooth launch of new hotels on all relevant distribution channels.
• Lead the RM and Distribution training support (in collaboration with Accor) for new Revenue Management team members.
• Assist property teams to maintain systems best practices for all hotels with a focus on new hotels post-opening phase.
• Oversee brand campaign rate loading / strategic coordination with marketing to optimize results.
• Encourage sharing of best practices across hotel brands related to CRS, PMS, RMS, and Booking Engine management. Additionally ensure property teams are well informed and trained on Accor-driven distribution system enhancements and updates.
• Ensure RM teams adapt new Booking Engine features (and more broadly collaborating with Web Development on innovation in this space). Assist in troubleshooting as needed.
• Collaborate on Metasearch distribution management in collaboration with Revenue leadership teams.
• Drive reporting dashboard innovation, including BI and forecasting tools.
• Assist with data analysis and decision recommendations with Sales, Revenue, Marketing.
• Assist in data mapping/data synchronization processes between BI tools, RM tools, and financial tools as needed.
• Partnering the Brand, Sales, and Revenue team leaders, to ensure properties are outperforming budgeted goals and expectations.
• Lead on new project analysis as needed. Generate ideas for future distribution projects.
• Oversee the implementation of Ancillary Revenue tools and processes.

Qualifications

What we're looking for...

• Deep understanding of revenue management and distribution, across multiple markets.
• Resilience, determination and high energy – especially given the focus on rollout and implementation of systems.
• Ability to simplify processes and create buy-in at all levels.
• A keen eye for details and data accuracy while also being able to see the big picture.
• Strong presentation skills
• The ability to help teammates impact business performance
• Experience of training and creating engaging learning experiences for others
• Someone who thrives in a fast-paced, global environment.
• An out-of-the-box thinker, who has a constant eye on potential innovations and new developments within RM, Distribution, and Loyalty that can lead to competitive advantages.  
• You are a quick learner, have a growth mindset and are up for doing things differently and trying (almost) everything once.
• You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines.
• You’re looking for a place where you can be you: no clones in suits for us.
• You’re not precious. We leave our egos at the door and help get things done.
• You want to be part of a team that works hard, supp