Technical Specialist (Business) I - Circulation Services

WAGE: $18.58 - $26.06 

DEPARTMENT: Library

BENEFITS: Retirement, 401k match, Sick/Vacation

PERSONNEL STATUS: Part Time

Do you have strong customer service and communication skills? Do you like working directly with the public?  We are seeking dynamic individuals who can provide excellent service connecting customers with library cards and assisting them with their account questions. This recruitment will be used to fill positions throughout Weber County.

JOB OVERVIEW:

As a member of the Library’s program implementation team, under the supervision of the branch manager and circulation manager, this employee provides front-line customer service to patrons at the circulation desk, in person, over the telephone, and online.  This employee issues and renews library cards, processes holds, inspects materials for damage, mends and repairs print and nonprint materials, and handles cash for the payment of fines and fees. 

ESSENTIAL FUNCTIONS:

Provide front-line customer service at the circulation desk, in person, over the telephone, and online

Instruct the public in use of the Library’s automated book return system and self-checkout units

Follow through on procedures for collection evaluation and maintenance; contribute to processing and maintenance of specialty collections

Perform circulation-related and clerical tasks, including handling money, issuing library cards, inspecting condition of returned materials, and mending print/nonprint materials according to Library procedure

Instruct patrons in use of basic technology resources, such as printers, scanners, copiers, and public computers

Actively promote Library resources, programs, and services during patron interactions

Preserve safety, appearance, and condition of Library facilities and property

Any one position may not include all of the duties listed, nor do the listed examples include all duties which may be found in positions of this class. Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.

SUPERVISORY RESPONSIBILITIES:

Comply with training and workflow processes to maintain performance results and deliver superior library service 

EDUCATION/EXPERIENCE:

Education: High school diploma or GED, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position

Experience: At least one year’s customer service/retail experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSA):

Knowledge of: Knowledge of standard software used in business applications such as Microsoft products, especially Word and Excel; and the ability to internalize and use specialized library industry standard software. Knowledge of current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices. Understanding of the relationships and responsibilities of Library divisions and buildings. Understanding of Library mission and roles, and the general role of public libraries within a community.

Skills and Abilities to: Excellent customer service skills. Demonstrated experience in accounting for money and inventory control. Ability to work methodically with strict attention to detail. Ability to complete assigned tasks within established time frame. Ability to work as a team member to accomplish results. Ability to use and troubleshoot office machines, such as copiers, scanners, printers, and cash registers. Ability to exhibit good judgment according to a formalist system of ethics and establish a cordial and effective working relationship with the public, colleagues, Board members, and County officials. Ability to implement Library Board policies and procedures.

YOUR SPECIAL QUALIFICATIONS:

Availability for morning, afternoon, evening, weekend, and some holiday shifts 

Remote work not authorized

Pre-employment drug screening and criminal background check required

Engage with high-risk populations

Preference given for fluency in more than one language

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel.  Must use hands and fingers to ope