Technical Writer

Job Req ID: 24046

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

The Technical Writer will create, edit, update, and author highly technical documentation for existing and new products and solutions, working with internal and external information providers. Technical writer will create, format, and arrange production (including printing) and distribution (including web posting and physical distribution) of output. Technical writer will document their work and create projects plans, work flows, and templates/style guides as appropriate. Experience with graphics, database programs, desktop productivity and visualization tools, web, and MS Project.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Provide technical writing or editing support in the development of technical, engineering, and logistics products
• Collect, organize, and edit information for white papers, solution briefs, technical articles, editorials, sales training materials, customer success stories, presentations, proposals, web pages, special reports or other related technically oriented customer deliverables and documents (This is unneeded; mostly done by Marketing and so can be deleted.)
• Work with all levels of management, technical personnel, authors, salespeople, partners, customers, and subject matter experts across various locations to define documentation content, guidelines, specifications, and development schedules; able to communicate with technical and non-technical personnel at various levels in the organization; able to communicate technical information in a clear and concise manner
• Must be self-motivated, work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills
• Prepare required documentation in appropriate formats
• Ensure documents with hyperlinks and automatic Table of Contents functions properly (While true, I think this goes without saying and could be deleted.)
• Review and analyze the data and user requirements to ensure that documentation is clear, concise, and valid
• Perform substantive editing that ensures document organization and quality
• Ensure documents follow the appropriate style guide and may develop documentation, templates, and style guides
• Confirm the adequacy of material submitted for publication or final product quality
• Work with external parties such as printing companies, translators, logistics, and others to assure timely production and delivery of work output (Printing companies may be deleted.)
• Assist in staff support issues
• Expert understanding of graphics, multimedia, database programs, desktop productivity and visualization tools, web, and MS Project

Qualifications:

• BA in English or Technical Writing
• Minimum of 5 years’ experience writing technical documentation, customer success stories, editorials, presentations, and other written technical materials for computer hardware, storage, server, and memory-based products and solutions preferred (“customer success stories, editorials,” can be deleted, they are Marketing duties. Delete “preferred” as this experience is required.)
• Well established background in documenting computer hardware, software, storage, server, solution, or electronic component products and related services. (This says about the same as the bullet above and could be deleted.)
• Ability to understand complex technical products and write for a variety of audiences in a clear, concise, consistent writing style
• Ability to work under pressure and handle multiple projects and responsibilities concurrently
• Strong verbal communication skills
• Strong attention to detail, time management, organizational and project management skills, and ability to manage multiple projects to meet tight deadlines
• Ability to quickly and easily extract information from busy technical personnel
• Expert with word processing, multimedia, web, productivity, office, and publishing tools
• Technical writing samples must be provided by the candidate
• Requires extensive experience with MadCap Flare 
• Familiarity with Adobe InDesign and Illustrator preferred

Salary Range

$66,560 - $117,000 

The salary offered w