Manager Customer Support

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Manager Customer Support</span><span id="requisitionDescriptionInterface.ID1480.row1" title="">(</span><h1 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><span id="requisitionDescriptionInterface.ID1499.row1" title="">Job Number:</span></h1><span> </span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">328836</span><span id="requisitionDescriptionInterface.ID1528.row1" title="">)</span><span id="requisitionDescriptionInterface.ID1538.row1" title="">Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation</span><h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><span>Description</span></h2><span><span> </span></span><span id="requisitionDescriptionInterface.ID1590.row1" title=""><p><b><u><span lang="EN-US">JOB SUMMARY:</span></u></b></p> <p><span lang="EN-US">The primary responsibility of the Manager of Customer Support is to lead a cross-functional customer support team with core responsibilities including warranty, programs, collections, and sales</span><span lang="EN-US">.</span></p> <p><span lang="EN-US"> </span></p> <p><b><u><span lang="EN-US">JOB RESPONSIBILITIES:</span></u></b></p> <ul> <li><span lang="EN-US"><span>·<span>        </span></span></span><span lang="EN-US">Lead a team responsible for cross functional customer support over a geographical or market based region. <br/></span><span lang="EN-US"></span><span lang="EN-US">Meet organizational objectives including sales goals, cost management, and cash collection.</span></li> </ul> <p><span lang="EN-US"><span>·<span>        </span></span></span><span lang="EN-US">Identify unique solutions arising from geographical/market based challenges, as well as drive operational consistency on core functions across the TAPD organization.</span></p> <p><span lang="EN-US"><span>·<span>        </span></span></span><span lang="EN-US">Drive process improvements which create efficiencies and enhance customer experience.</span></p> <p><span lang="EN-US"><span>·<span>        </span></span></span><span lang="EN-US">Work with different capabilities across the organization to achieve cost effective solutions for our customers.</span></p> <p><span lang="EN-US"><span>·<span>        </span></span></span><span lang="EN-US">Motivate a team to manage through an ever-evolving change curve.</span></p> <p><span lang="EN-US"><span>·<span>        </span></span></span><span lang="EN-US">Additional duties include standard and ad-hoc reporting and analysis, as well as other activities where appropriate.</span></p> <p><span lang="EN-US"><span>·<span>        </span></span></span><span lang="EN-US">Remains current with aviation industry and financial market news to maintain an awareness of issues likely to impact customers and potential customers</span></p></span><h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><span>Qualifications</span></h2><span><span> </span></span><span id="requisitionDescriptionInterface.ID1642.row1" title=""><p><b><u><span lang="EN-US">EDUCATION/EXPERIENCE: </span></u></b></p> <ul type="disc"> <li><span lang="EN-US">Bachelor’s degree in Management, Aviation Management, or other related field with a minimum of 7 years experience in the aviation industry or sales and/or marketing experience required<br/><br/></span></li> <li><span lang="EN-US">In lieu of bachelor’s degree a minimum of 10 years experience in the aviation industry or sales and/or marketing experience required including a minimum of 5 years supervisory/leadership experience.</span><span lang="EN-US"></span><span lang="EN-US"><br/></span></li> </ul> <p><b><u><span lang="EN-US">QUALIFICATIONS: </span></u></b><span lang="EN-US"><span> </span></span><span lang="EN-US"> </span></p> <ul> <li><span lang="EN-US">Sound business acumen<br/></span><span lang="EN-US"></span></li> <li><span lang="EN-US">Excellent communication skills (written and oral)<span>  <br/><br/></span></span></li> <li>Able to effectively communicate and comfortably deal with high end clients and Senior Leadership<br/><br/></li> <li>Must be able to work in a fast-paced customer-oriented environment with professional demeanor<br/><br/></li> <li>Highly effective judgment skills<br/><br/></li> <li>Organized and action oriented<br/><br/></li> <li>Strong interpersonal and problem-solving skills<br/><br/></li> <li>Builds and maintains constructive relationship<br/><br/></li> <li>Motivated and self-directed to deliver high quality results<br/><br/></li> <li>Multilingual preferred</li> </ul></span><span><span> </span></span><span id="requisitionDescriptionInterface.ID1656.ro