Facilities Maintenance Program Manager - DAL

Department:

Facilities

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Facilities Maintenance Program Manager delivers on our Purpose by conducting station visits and ensuring all work orders in the Computerized Maintenance Management System (CMMS) are completed efficiently at Southwest Airlines facilities in cities assigned by the Regional Manager. This role also assists the Corporate Facilities Project Managers and provides support to the Facilities Maintenance Team. The Facilities Maintenance Program Manager is an organized Team player who looks forward to piloting their own career with Heart. 

Additional details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Partner with Facilities Maintenance Leadership to conduct station visits for asset checks and ensure all Corporate Facilities assets are updated in the CMMS
• Proactively monitor preventative maintenance issues and scope, ensuring the appropriate level of priority, visibility, alignment, communication and escalation
• Oversee completion of all maintenance requests
• Responsible for monitoring the CMMS system and organizing work performed by contractors in cities assigned by the Regional Manager, and ensure tasks are performed effectively and efficiently to have the least impact on our Customers' daily operations
• Perform quality control inspections of facilities, including functionality and condition of mechanical and electrical rooms, restrooms, public areas, roofs, exterior finishes, sidewalks, hold rooms, potable water cabinets, stairwells, and parking areas
• Perform janitorial audits
• Train and assist proper procedures and use of CMMS
• Manage direct, vendor relations, and contracts including expected response times to support the critical program
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Knowledge of materials, methods, and the tools involved in the construction or repair of buildings, parking lots, grounds and/or other structures
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of routine maintenance on equipment and determining when and what kind of maintenance is needed
• Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to build relationships with partners an