UX Researcher (Chicago Hybrid)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Our cross-functional Experience Design and Research team consists of Industrial Design, UI/UX, Design Research, and Human Factors practitioners who design for diverse and challenging markets. Each of these core capabilities contributes within a user-centered design process to leverage our advanced wireless communications, cloud & mobile applications, video, analytics, and artificial intelligence (AI) technologies to envision a new generation of life-changing – and life-saving – products, applications and services. We are user-focused and outcome-driven, identifying problems and creating solutions based on research and engagement with our customers.

Job Description

Our world is changing faster than ever with increasing ambiguity, and speed. We know the value of good research and design in helping our users adapt to these changing conditions, making them safer and more efficient than ever. Our primary customer base includes Public Safety, Enterprise, and Business, with products including portable and mobile communication and data devices. As a Senior UX Researcher, you will be part of a community of researchers and designers tasked with overcoming complicated user challenges, transforming them into meaningful and critical experiences. You should already have a strong foundation in qualitative and quantitative research methods and a demonstrated ability to observe users and evaluate system performance across a range of roles, tasks and environmental conditions. You will work with a small, distributed and highly collaborative team to investigate user needs, behavior and workflows, and use research insights to help envision new design solutions that demonstrate sound design practices.

***Must include portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position***

Recent examples from Motorola:

• M500 In-Car Video System

• SVX and Assist

• Vehicle Manager System (LPR Portfolio)

• Avigilon Unity Portfolio

• Avigilon Alta Portfolio

Scope of responsibilities:

• Create test materials and rigorous test plans for the measurement of individual and team performance across a variety of public safety and commercial products and applications.

• Develop user profiles & personas, workflows & scenarios and documentation of best practices to accommodate human physical, cognitive and social constraints within appropriate environmental, cultural and organizational contexts. 

• Be able to lead the research project and research readout sessions

• Contribute to the development and implementation of design concepts, providing guidance on core UI/UX considerations.

• Effectively communicate research insights through a variety of methods, from rich narrative through measurable design requirements and specifications describing user interfaces and internal structures for products.

Desired Skills/Experience:

• Demonstrated experience planning and executing short- and long-term research projects addressing complex user problems.

• Demonstrated written and verbal communication skills, including techniques to present research findings, and communication and persuasion through rich user stories.