SERVICE MANAGER

Description

The Service Manager is responsible for the efficient and profitable operation of the Service Department while developing and maintaining a high level of overall customer satisfaction. This is an exempt position.

SKILLS AND CHARACTERISTICS

• Dependable
• Works well independently
• Effective communicator

DUTIES AND RESPONSIBILITIES

• Supervises the day-to-day activities of all Service Department employees, and is responsible for the profitability and overall financial performance of the Service Department
• Manage the repair process and shop workflow
• Addresses and handles personnel issues for the Service Department to include Performance Appraisals, Performance Improvement Plans, and disciplinary action when applicable
• Participates in the recruiting, Interviewing, and hiring of diesel technicians and administrative staff
• Ensures shop personnel are properly trained and certified by scheduling training classes and/or arranging in-house training as needed
• Establishes and maintains effective management and record-keeping systems 
• Holds regular shop meetings, foreman's meetings, and safety meetings to review policy, procedures, technical updates, customer issues, etc. Records and maintains notes of such meetings 
• Attends monthly manager meetings to provide department updates to the management team
• Maintains a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's  adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
• Understands and complies with federal, state, and local regulations that affect service operations to include HAZMAT Program, OSHA Right-to-Know, environmental compliance, and safety programs
• Maintaining accurate timekeeping for payroll and performance purposes
• Establishes and fosters relationships with key outside vendors
• Ensures overall upkeep of dealership facility and grounds
• Perform other duties as assigned

Requirements

• Minimum 3 – 5 years of heavy-duty truck service management experience or related supervisory experience
• Supervisory skills to include the ability to coach, train and motivate subordinates to reach established goals
• High School diploma or equivalent, some college preferred
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written, phone, and verbal communication skills 
• Good mathematical skills and working knowledge of MS Office 365 (Excel, Word, Outlook)
• Possess a valid Commercial Driver’s License (CDL) preferred
• Unrestricted ability to walk, stand, bend, stoop, squat, lift & carry up to 50 lbs. with both arms
• Ability to work in a shop environment to include 8 - 12 hour days with frequent exposure to weather elements