Senior Director of People Operations (Temp-to-Perm)

About LRN 

Do you want to leverage your human resources experience to enable a global technology company to thrive? Join us at LRN where you can make an impact on individual and organizational performance.  

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.   

Temp-to-Perm, Senior Director of People Operations 

LRN is hiring an interim Senior Director of Global People Operations to cover a maternity leave. This position is a 6-month fixed-term contract but may turn into a permanent position.  

We are looking for someone who can hit-the-ground-running. The overarching purpose of this role is to lead a team of three in the US, Costa Rica, and India, ensure we maintain accurate people data, and optimize individual performance of managers and employees. This position reports to the Chief HR Officer. The ideal candidate will bring HR Generalist/People Operations experience, be highly organized, analytical, and solution-oriented. 

The focus of the 6-month contract will include, but is not limited, to the following:  

• Team management  
• Headcount management
• Data hygiene and analysis 
• Salary adjustments 
• International employee relations/performance 
• Year-end merit/bonus process 
• Manage and coach a globally dispersed team of three HR Generalists (located in the US, Costa Rica, and India) to ensure individual career growth and enable organizational support.  

• Manage all aspects of headcount/workforce management including forecasting and accurately tracking headcount (including employees, freelancers, and contractors) in collaboration with the Accounting/Finance team, Delivery Ops, and the Talent Acquisition team.  

• Ensure employee data is accurate, reported timely, and linked to Domo (BI tool) or a People Ops dashboard to enable business leaders to make talent, recruiting, and org design decisions.  

• Conduct compensation analysis including internal and external benchmarking and partnering with the Finance team to ensure we are aligned with the budget and market rates.  

• Leverage international employment law and regulations to manage end-to-end employee performance issues for the US, EU, and LatAm.  

• Lead the annual year-end merit/bonus process after performance ratings have been finalized. 

• Ability to analyze and synthesize data for presentations for various audiences both internally and externally.   

• Oversee our benefits programs across 15 countries, including overseeing open enrollment for six countries. 

• Oversee timely service to employees and managers leveraging Jira or other tracking system to manage and track employee requests.  

If this position turns into a permanent role, the role will expand to include the following:  

• In the event of a corporate merger, the ability to integrate employees from a cultural, financial, comp/benefits, functional, and headcount perspective.  

• Lead data collection and analysis for due diligence during potential M&A transactions.  

• Design, implement and/or refine processes and practices to meet the needs of our growing company and help drive business results.  

• Partner closely with members of the Talent Management team to link compensation, and rewards/recognition with performance management.  

• Leverage organizational knowledge to support org design, team structures, and spans/layers to ensure team effectiveness.  

• Oversee our benefits programs across 15 countries to ensure employee education and satisfaction with competitive offerings. 

• In partnership with our Talent Management team, conduct information sessions to help employees and Managers understand how to best leverage ADP.   

• Provide company-wide or region-specific communications informing colleagues of upcoming changes or enhancements to processes, including employee handbooks. 

• Help the HR team better use data to identify, surface, and act on opportunities to enhance