SENIOR CONSUMER SERVICE ANALYST - 42001493 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Requisition No: 840807 

Agency: Agriculture and Consumer Services

Working Title: SENIOR CONSUMER SERVICE ANALYST - 42001493 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

 Pay Plan: Career Service

Position Number: 42001493 

Salary:  $42,000.14 - $46,200.18 

Posting Closing Date: 11/11/2024 

Total Compensation Estimator Tool

SENIOR CONSUMER SERVICE ANALYST
 

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
 

DIVISION OF CONSUMER SERVICES
BUREAU OF MEDIATION AND ENFORCEMENT
 

***INTERNAL AGENCY OPPORTUNITY—

ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF

AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.***

 

CONTACT:
 

Alan Parkinson (850) 410-3697
 

MINIMUM REQUIREMENTS:
 

A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work.
 

College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience. 
 

An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.
 

***ATTENTION CANDIDATES***
 

To be considered for a position with the Florida Department of Agriculture and Consumer Services:
 

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
   

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.
 

NOTES:
 

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.
 

JOB DUTIES:
 

Analyzes and scans incoming documents into the Division of Consumer Services (DOCS) or other department database.
 

Verifies scanned documents to ensure correct database placement, completeness of information and readability.
 

Accurately inputs public record information into the DOCS or other department database according to established guidelines.
 

Reviews documents to determine appropriate action, including:
 

• communicating deficiencies to businesses.
• determining if the issuing of a permit, registration or license is required.
• referrals to other personnel, sections or government agencies.
• analyzing and processing complaints or other evidence to identify regulatory violations.
• sending appropriate letters to businesses and consumers along with any necessary follow-up to achieve desired results.
• Fulfills public records requests.
• Maintains the Contact the Department and CSComplaint communications.
• Routes hearing request to the agency Clerks Office.
• Routing Final Orders to General Counsel’s Office
• Interview Scheduling
• Orders office supplies
• Updates Bureau enforcement templates