Market Services Supervisor - Rail Engine Application / Product Support

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Market Services Supervisor - Rail Engine Application / Product Support

Additional Information:

• The primary work location for this role is Lafayette, IN with a secondary option being Mossville, IL, requirement to work on-site full-time at a Caterpillar facility.

• Domestic relocation assistance is available.

• This role might require 20% (primarily U.S. with occasional international travel).

• Sponsorship is not available for this position.

• Closing Date is May 20, 2026.

Join Caterpillar’s Cat Rail Engines Sales & Marketing team and help power the next wave of growth in the global rail market. Our team supports Sales, Marketing, Applications Engineering, and Product Support for CAT engines used in locomotives and rail equipment worldwide.

In this role, you’ll take rail engine projects from early concept through reliable operation in the field while partnering directly with dealers, OEMs, and rail operators to solve real problems and win new business. You’ll be part of a team where your impact is visible and your career path can expand across applications, product support, NPI, and customer programs.

What Makes This Role Exciting

This job opportunity is the chance to take rail engine programs end-to-end while working hands-on from early concept through validation to proven, reliable operation at customer sites. You’ll join a small, supportive team where your diesel engine expertise and customer-first mindset directly accelerate issue resolution, keep projects moving, and create opportunities to grow your scope in multiple directions.

What You’ll Do

• Own key dealer and OEM customer relationships across the full rail engine lifecycle: from product introduction and reliability validation through overhaul cycles and engine replacement… while managing multiple large locomotive fleet programs end-to-end.

• Provide hands-on technical and commercial support to the global rail engines team, serving as a primary interface to product groups and translating complex topics into clear, actionable guidance for stakeholders.

• Lead New Product Introduction (NPI) and lifecycle initiatives with Cat product teams by defining ratings, components, and lifecycle support packages, and creating customer-ready deliverables (A&I documentation, OMM updates, and reliability validation materials).

• Build strong cross-functional partnerships across the global Cat rail team, product groups, dealers, customers, and Progress Rail by keeping technical and commercial teams aligned, informed, and moving fast.

• Use customer, market, and product insights to influence strategy for Cat rail engine products and services by helping define where we win, how we support fleets, and what we build next.

Requirements:

• Engineering degree or equivalent vocational training/experience.

• Strong communication and relationship skills; able to collaborate effectively via email, phone, and Microsoft Teams.

What skills you will have:

Customer Focus: Consistently prioritizes customer needs in day-to-day decisions by actively listening, validating expectations, and following through on commitments. Uses customer feedback to improve solutions and ensure support aligns with both customer outcomes and business goals.

Data Gathering & Analysis: Collects and synthesizes inputs from multiple sources to form clear, objective insights that drive decisions and action. Applies advanced methods, validates data quality, and helps strengthen analysis practices through standardization and coaching.

Decision Making & Critical Thinking: Uses structured critical-thinking approaches to organize information,