Administrative Support Associate

Position Summary Information

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Serve as administrative support for Transfer Admissions & Engagement. As the first point of contact (visit, email, phone), ensure the highest quality of customer service to students, staff, faculty, parents, and administrators. Position requires thorough knowledge of Transfer Admissions & Engagement policies and procedures as well as excellent verbal and written communication skills. The position requires ability to manage general office duties such as receptionist duties, preparation of documents and email, compiling records, organizing and maintaining files, mail distribution, greeting visitors, answering calls and emails. The position will use a variety of technology platforms including Google suites, Microsoft Office, Banner, Slate CRM, DegreeWorks, and others.

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Graduation from high school; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential
functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to
all positions.
Diplomas or degrees must be received from appropriately accredited institutions.

Transfer Admissions & Engagement (TAE) is in the division of Enrollment Management (EM). The mission of the Division of Enrollment Management is to strategically plan, implement, and assess services and programs that facilitate student preparation for college, recruitment, enrollment, and graduation. The mission of TAE is to cultivate an environment that elevates the higher education experience by advocating, collaborating, and providing innovative services to recruit, retain, and graduate students. Additionally, TAE will coordinate programming and services intended to help students integrate into the Appalachian community and improve retention.

This Administrative Support Associate role serves as administrative support and first point of contact (visit, email, phone) for Transfer Admissions & Engagement.