Customer Service Associate

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

JOB DESCRIPTION

Key Roles & Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. 

• Supports the creation of a positive, memorable experience for residents 

• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. 

• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure. 

• Supports events and activities within the Community 

• Establishes and maintains relationships with University clients. 

• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. 

• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases. 

• Undertakes marketing activities such as attending open days and leafleting to promote the property. 

• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.  

• Assists with summer Community preparations, including move-in and move-out processes. 

• Completes Health and Safety compliance activities in line with the Company’s policies and procedures. 

• Participates where required in an on call roster to provide out of hours emergency support for the Community. 

• Chase outstanding rent arrears following rent collection procedures in meeting property targets. 

• Promote tenancy extensions and other revenue streams such as vending 

• Raise purchase orders in accordance with procedures 

• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy. 

• Look to max