Manager of Innovation and Optimization- Patient Access Organization

Work Location: Los Angeles, CA, USA

Onsite or Remote

Fixed Hybrid

Work Schedule

Varies- Monday thru Friday 7am-7pm

Posted Date

05/04/2026

Salary Range: $50.62 - 112.31 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

30000

UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Director of Scheduling Pathways and Technology within the Patient Access Organization (PAO), the Manager of Innovation and Optimization provides strategic and operational leadership that enhances access, optimizes performance, and drives innovation across UCLA Health’s ambulatory enterprise. This role leads a multidisciplinary team of Access Improvement Specialists, Senior Project Managers, and Workflow Analysts to design and deliver scalable scheduling solutions that improve patient and agent experiences, strengthen operational efficiency, and enable enterprise transformation. 

Core responsibilities include:

• Lead new clinic onboarding, workflow redesigns, expanding digital scheduling capabilities, and advancing technology-enabled improvements. 
• Foster a goal-oriented, collaborative environment that promotes effective problem-solving, advancing the PAO mission to ensure timely, convenient, and equitable access for all patients and communities served by UCLA Health. 
• Drive enterprise scheduling strategy, establishes governance and performance standards, defines key performance indicators, and ensures alignment with digital access initiatives and enterprise operational goals.