MDR Deployment Project Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

The MDR Deployment team’s mission is to manage Cyber-security implementations across the globe. As a Managed Detection & Response (MDR) Project Manager, you will onboard new MDR clients, collaborate with multiple teams, oversee equipment ordering and delivery, and maintain detailed checklists to ensure projects are completed within expedited timeframes, minimizing the customer's downtime during software deployments. The team is designed to ensure operational readiness for new MDR customers. The MDR Project Manager not only provides all management and oversight of the MDR deployments, but also drives initiatives for process and tool improvement. The team utilizes a variety of supporting tools and processes to ensure the quality of implementations.

Job Description

• The Managed Detection & Response (MDR) Project Manager (PM) is responsible for the coordination, planning, scheduling and control over assigned MDR projects through the entire project life cycle. The Project Manager is expected to:

• Manage multiple MDR projects, varying in size and complexity, and adhering to a committed schedule with milestones. 

• Develop and maintain a detailed project plan from Sales handover to active Cyber-Security monitoring.

• Demonstrate best practices for developing schedules, with the ability to identify and manage the challenges and Change Requests.

• Responsible for working with resource managers and ensuring key participants are allocated/assigned for project support.

• Identify resource constraints or deficiencies and lobby for appropriate support and/or subject matter expertise when needed. 

• Act as the point of contact for stakeholders and the project team, communicating project status, reporting critical project challenges, and escalating issues as warranted.

• Monitor project execution to ensure all obligations are met, and drive projects to completion according to schedule, scope and budget commitments. 

• Excellent Interpersonal skills to work with internal, third party partners and customer teams to execute the projects. 

• Quickly identify and communicate any changes to scope or expectations, following the Change Request process to determine impact to the resource plan and schedule. 

• Identify and track risks and issues, along with their potential impact, while driving mitigation strategies and corrective actions.

• Drive the project team to identify dependencies, evaluate options, and take appropriate actions to align and/or exploit efficiencies.

• Ability to analyze, identify Project Management efficiencies, make recommendations, and implement process improvements.

• Effectively coordinate the project close-out and conduct lessons learned, while documenting and storing all assets for reference.

• Ability to review contracts and work with stakeholders to implement contract change order as required.

• Participation in quarterly project reviews

Preferred Qualifications:

• Mus