Director of Commercial Excellence (REMOTE)

 

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

 

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

 

POSITION SUMMARY

The Director of Commercial Excellence is a strategic leader responsible for: The Director leads all pillars of Commercial Excellence—including Sales Force Effectiveness, Omnichannel, CRM, Sales Incentives, and Sales Support—for Atrium and Medical Nutrition. This role partners with the VP of Sales to define and execute the commercial excellence strategy aligned with business objectives.

A key responsibility is optimizing the execution of the sales strategy through the design and administration of sales incentive plans, effective use of CRM and omnichannel tools, and performance tracking via KPIs and sales support mechanisms.

This role also champions the integration of digital tools and technologies to drive operational efficiency and data-driven decision-making. A strong understanding of emerging digital trends and their practical application in commercial environments is essential.

The Director collaborates cross-functionally with Commercial Development, Marketing, and IT Commercial Business Systems Leads to manage HCP target lists, performance metrics, and analytics related to prescribers, customers, and channels.

 

Commercial Execution & Strategy

• Define and execute the commercial excellence plan in alignment with Sales, Marketing, and Commercial Development to drive business results across Atrium and Medical Nutrition.
• Lead the integration and application of digital tools, CRM systems, and omnichannel strategies to enhance sales execution and customer engagement.
• Champion the use of emerging digital technologies to improve operational efficiency, data-driven decision-making, and field force effectiveness.

Sales Force Excellence

• Develop and implement sales execution strategies grounded in key principles such as HCP targeting, cycle planning, key account management, and fit-for-purpose KPIs.
• Own and evolve CRM and field reporting systems, ensuring seamless functionality and alignment with strategic and tactical objectives.
• Oversee territory alignments to ensure optimal coverage and resource allocation across MN, Pharma, and Atrium.
• Represent the U.S. market in Global Commercial Excellence QBRs, showcasing achievements and strategic priorities.

Reporting & Insights

• Lead the development of advanced reporting capabilities and insights generation using the latest digital innovations.
• Establish a consistent cadence of performance reporting and insights delivery to Sales and Executive Leadership, enabling real-time course correction.
• Provide strategic guidance on market dynamics, customer behavior, and channel performance to inform commercial decisions.

Sales Incentives

• Design and administer sales incentive plans that align with business goals and motivate high performance.
• Continuously evaluate and refine incentive structures to ensure relevance, fairness, and impact on sales outcomes.

Sales Support

• Direct the Sales Support function to ensure efficient administrative and operational support for the field force.
• Oversee conversion support programs and external customer communications in collaboration with Marketing, DSP, and Corporate Communications.
• Ensure all sup